Speed beats perfection every time. Annie Riley dives in with Junan Pang, VP of Customer Success at Intercom, to unpack how he gives direct reports the context they need to act independently. He talks through why most leaders under-share, and how quick, imperfect updates unlock better decisions– without drowning the team in meetings or messages.

Timestamps:

00:00 Meet Junan Pang

01:58 Learning as a mindset

05:28 Taking intentional steps back

08:48 Growth through manager & IC zigzags

14:32 Building authentic, long-term relationships

18:08 Being in the problem

22:32 Fast, imperfect context sharing 

31:35 Learning through osmosis 

37:26 Feedback as a daily practice

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