Tinnacity Talks

Katie from Kentucky calls in to the Lone Star State to catch up with Randell Hiltbrunner, Vice President of Sunbelt Material Handling. Since 1987, Sunbelt has grown into a regional powerhouse with six branches across Texas and Oklahoma. They’re 100% employee owned and the exclusive distributor for Flexi Narrow Aisle forklifts across the Americas.

Randell calls himself the team’s coach and cheerleader. His rule is simple: “If you catch somebody doing something wrong, catch two doing something right.” He explains how Tinnacity gave every department, from service and parts to sales and rentals, a clear view of who’s got the ball. That visibility cut their quote turnaround from 48 hours to as little as 30 minutes.

In this episode:

• Going from days to minutes on 300 to 400 service quotes a month
• Training 75 DFW techs and rolling out to every branch the following week
• Why at Sunbelt, the technician is the hero
• What finally sealed the deal, and why Randell says don’t wait
• Selling watermelons at 10, beekeeping, a daily driver Porsche 911, and the 10 second rule

Learn more about Sunbelt at sunbeltmh.com. Ready to get your quotes out in the same hour? Visit tinnacity.com.

Stay tenacious.

#TinnacityTalks #FieldService #MaterialHandling #DontWait8Years #TheBestTimeIs Now #DitchTheDelay

In this episode of Tinnacity Talks, we look at the power of digital transformation inside a top forklift and material handling dealership. Guests Jason Froman and Alison Sickafoose share how Williams Toyota Lift went live with Tinnacity to clear out the paperwork bottleneck and start invoicing the next day. Explore the real-world impact of field-ready tools on tracking equipment history, enhancing team collaboration, and providing an elevated, transparent experience for customers.

🌐 Visit ⁠tinnacity.com⁠ to find out how to elevate your service department's standard.

What happens when you combine 60 years of heavy equipment expertise with modern, real-time technology? In this episode of Tinnacity Talks, we sit down with Preston Cockey (VP of Operations) and Susan Drevitson (Service Supervisor) from Ogden Forklifts to uncover how switching from slow, manual paperwork to a mobilized digital system completely transformed their dealership.

Ogden Forklifts is a 100% employee-owned company operating across Georgia and Florida. Because their technicians literally have "skin in the game," accountability and customer satisfaction are at the center of everything they do. Discover how they utilized Tinnacity to implement on-the-spot customer invoicing, maximize team visibility, and eradicate "death by a thousand papercuts."

Welcome back to TInnacity Talks, where real people share real stories about the mobile field service industry! In this episode, host Katie Duvall sits down with Jim Chaousis, General Parts & Service Manager at W.D. Matthews Machinery Co.

With over 80 years of legacy in material handling and construction equipment, Jim shares how W.D. Matthews threw out the manual guesswork and embraced a tech-centric solution to future-proof their operations.

In this episode, we discuss:

• Moving from multi-part paper forms to an all-in-one digital platform.
• Capturing "tribal knowledge" from legacy technicians to onboard a new generation of mechanics.
• Streamlining the parts request and quoting processes to drastically improve first-time fix rates to 89%.
• Leveraging automated time-capture and operational transparency to drive accountability and employee incentives.
• Real-world crisis management: Keeping 50+ field techs moving seamlessly even when an office power outage shuts down the internet.

Jim also opens up about his journey from working on a family farm in Maine, serving in the U.S. Marine Corps on heavy transport helicopters, to managing high-performing service teams today.

Connect with Us:

• Learn more about W.D. Matthews Machinery Co.: ⁠www.wdmatthews.com⁠
• Discover the TInnacity platform built for techs: ⁠www.tinnacity.com⁠

Don't forget to follow the podcast, leave a review, and keep your momentum strong. Stay tenacious!

Tired of "flying blind" with manual paperwork? Clark Equipment New Zealand traded paper trails for power moves. Host Katie from Kentucky sits down with Sheena Divney to discuss their digital transformation.

Discover how Tinnacity solved bottlenecks in billing and quoting, cutting turnaround times and boosting office morale. See how real-time visibility eliminates excuses and empowers technicians from the workshop to the field. It’s real stories from thefront lines of global field service. Tune in and start growing!

Tired of chasing paper? Forklifts of Minnesota traded manual headaches for digital dominance. Host Katie from Kentucky sits down with Matt Whalen to discuss their transformation.

Discover how Tinnacity solved their biggest bottlenecks in quoting and billing, cutting turnaround times and boosting morale. Hear how real-time communication between the shop and the field eliminates finger-pointing and keeps customers happy. It’s real stories from the front lines of mobile field service. Tune in and start growing!

In our debut episode, Katie from Kentucky sits down with Matt and Ann from Atlantic Coast Toyotalift (ACT) to discuss their journey from a "clunky" and "antiquated" mobile service platform to the streamlined efficiency of Tinnacity. Discover how they went from a system that caused more IT tickets than solutions to a company-wide rollout in just three weeks. Matt and Ann share how Tinnacity has revolutionized their quoting, billing, and technician accountability, proving that the right tech really is a game-changer for the best and brightest in mobile field service.