TiPS Today in Public Safety with Fletch

TiPS Episode 25 0604 Generational Shift – Teaching Zoomers to Take 911 Calls

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Zoomers . . . They’re fluent in emojis, born with smartphones in hand, and trained by TikTok—but can Gen Z really handle the life-or-death pressure of 911 call taking?

In this episode of TiPS: Today in Public Safety, Fletch dives deep into the generational transformation happening inside PSAPs (Public Safety Answering Points). We explore how to train the TikTok generation with the tools and tactics that resonate—interactive, immersive, and tech-integrated learning.

And most importantly—we show how the 911inform Emergency Event Management Solution turns nervous newbies into confident call takers.

👾 Key Topics Covered:

  • How Gen Z learns (hint: it's not PowerPoint)
  • Simulation-based training, gamification, and soft skill coaching
  • Real-world example of a school lockdown managed by a Zoomer dispatcher
  • How 911inform gives dispatchers real-time visibility into events—maps, cameras, occupancy, door status & more

    • 📲 Want to see what the future of 911 looks like? Watch now and learn how technology + talent = next-level emergency response.

     

    🔗 Listen to more episodes at: https://911tips.com

    📢 Follow Fletch on social media: @Fletch911
    💡 Learn more about 911inform’s platform: https://911inform.com

    #TiPSPodcast #NG911 #911inform #PublicSafety #GenZ #EmergencyDispatch #PSAP #NextGeneration911 #911Training #EmergencyCommunications #SchoolSafety #CallTakerLife

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    TiPS Today in Public Safety with FletchBy fletch911
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