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TiPS Episode 25 0613: Coffee, Chaos, and Call Queues – Some PSAP Coping Strategies
In toay's episode, Fletch tackles the stress of high call volumes and emotional triggers in PSAPs. He shares common, staff‑tested strategies—from quiet room time to peer support, and figuring out when self‑care starts with saying “Ok, I need a break.
What you’ll learn:
✅ Common PSAP stress factors
✅ Spotting your triggers, before they spot you
✅ Quiet zones & downtime protocols
✅ Peer support—how to encourage it, ditching the “weak” stigma
✅ Denial signs—and how rewards can re‑engage staff
Episode Highlights:
0:30 Stressors in the PSAP
1:00 Trigger events & detection
2:00 Quiet rooms & in‑house support
3:00 Peer support & stigma
4:00 Denial recognition & reward systems
4:45 Closing & Takeaways
👉 Don’t forget to like, subscribe, and hit that notification bell! Check out the full series of episodes at 911TiPS.com
Would you like to sponsor future episodes? Flexible options are available.
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By fletch911
5
22 ratings
In toay's episode, Fletch tackles the stress of high call volumes and emotional triggers in PSAPs. He shares common, staff‑tested strategies—from quiet room time to peer support, and figuring out when self‑care starts with saying “Ok, I need a break.
What you’ll learn:
✅ Common PSAP stress factors
✅ Spotting your triggers, before they spot you
✅ Quiet zones & downtime protocols
✅ Peer support—how to encourage it, ditching the “weak” stigma
✅ Denial signs—and how rewards can re‑engage staff
Episode Highlights:
0:30 Stressors in the PSAP
1:00 Trigger events & detection
2:00 Quiet rooms & in‑house support
3:00 Peer support & stigma
4:00 Denial recognition & reward systems
4:45 Closing & Takeaways
👉 Don’t forget to like, subscribe, and hit that notification bell! Check out the full series of episodes at 911TiPS.com
Would you like to sponsor future episodes? Flexible options are available.