TiPS Today in Public Safety with Fletch

TiPS Episode 25 0822 - The EYES Have it Especially for 911

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Multitasking is the dispatcher’s superpower — but even superheroes have limits. In this episode of TiPS: Today in Public Safety, Fletch explores how eye-tracking technology, already used in aviation, surgery, and even gaming, could help sharpen focus in 9-1-1 dispatch centers.

We’ll cover:

  • What eye-tracking is and how it works
  • How it could improve dispatcher workstation design, training, and wellness monitoring
  • The balance between benefits (better focus, fewer missed cues) and concerns (privacy, cost, “Big Brother” vibes)
  • A look into the future: AI + eye-tracking consoles that adapt in real time

    • Distraction in a PSAP isn’t just inconvenient — it’s dangerous. Could eye-tracking be the tool that keeps attention sharp when it matters most?

    👉 Subscribe for more episodes of TiPS: Today in Public Safety at 911tips.com

    #911 #NG911 #Dispatcher #PublicSafety #EyeTracking

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    TiPS Today in Public Safety with FletchBy fletch911
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