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TiPS Episode 25 0908 The Value of Cross Trained PSTs for Fire, Law, and EMS
In this episode of TiPS: Today in Public Safety, Fletch explores the world of cross-training police, fire, and EMS call-takers.
🚨 Why? Because emergencies don’t care about silos. Whether it’s shots fired into a car, a fire in an apartment building, or a crash that involves all agencies—law enforcement, fire, and EMS—cross-trained call takers can handle it faster, smoother, and with less confusion.
We’ll cover:
✅ The problems with siloed call-taking
✅ Why cross-training is important
✅ Benefits for call takers, agencies, and the public
✅ Challenges (it’s not cheap, and it’s not easy)
✅ Practical steps your PSAP can take today
With humor, real-world examples, and a touch of Fletch snark—you’ll walk away understanding why dispatch cross-training is more than a nice-to-have, it’s a survival skill.
#911 #NG911 #Dispatch #PublicSafety #CallTakers
 REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]
For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911Â
Â
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com
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By fletch911
5
33 ratings
In this episode of TiPS: Today in Public Safety, Fletch explores the world of cross-training police, fire, and EMS call-takers.
🚨 Why? Because emergencies don’t care about silos. Whether it’s shots fired into a car, a fire in an apartment building, or a crash that involves all agencies—law enforcement, fire, and EMS—cross-trained call takers can handle it faster, smoother, and with less confusion.
We’ll cover:
✅ The problems with siloed call-taking
✅ Why cross-training is important
✅ Benefits for call takers, agencies, and the public
✅ Challenges (it’s not cheap, and it’s not easy)
✅ Practical steps your PSAP can take today
With humor, real-world examples, and a touch of Fletch snark—you’ll walk away understanding why dispatch cross-training is more than a nice-to-have, it’s a survival skill.
#911 #NG911 #Dispatch #PublicSafety #CallTakers
 REMEMBER : NEW EPISODES are published each week on Monday, Wednesday, and Friday morning - usually around 8AM on"Fletch's LinkedIn page [ https://www.linkedin.com/in/fletch911/ ]
For Fletch's Blogs, see his Wordpress Site at [ http://Fletch.TV ]
and you can follow him on Social Media (such as X) @Fletch911Â
Â
For NG911 Consulting Services - you can reach Fletch through Fletch 911, LLC at http://Fletch911.com