🚨 TiPS: Today in Public Safety – Episode 25 0924 🚨

AI Trainers – Robo-Callers You Actually Want

What if you could train with the toughest 9-1-1 caller you’ll ever face — on demand? In this episode of TiPS: Today in Public Safety, Fletch dives into how AI role-playing callers are changing the game for emergency telecommunicator training.

Unlike scripted drills or role-play exercises, AI callers bring realistic chaos to the console: overlapping voices, background noise, raw emotion, and unpredictable scenarios. The result? Call takers learn how to stay calm, sharp, and compassionate in any situation.

🔑 In this episode, you’ll learn:

⚡ How AI simulations speed up call processing and shave critical seconds off response times.

💙 Why exposure to AI-driven emotions like fear, anger, and confusion sharpens empathy.

🚨 The importance of practicing rare but high-stakes events (active shooters, swattings, mass casualty incidents) before they happen.

🎯 How AI provides personalized growth by targeting an individual’s weak spots — from handling kids on the line to managing noise-heavy calls.

This isn’t about using AI to replace people. It’s about using AI to train people to be their best — so that every caller, on their worst day, gets the fastest, most effective, and most compassionate help possible.

👂 Listen, learn, and share — because the future of 9-1-1 training is already here.

📍 Listen to the full archive of TiPS episodes at: 911tips.com