May 29, 2019

TIYB Highlights - Travel Tech Infrastructure – Thinking Forward

38 minutes

A fireside chat on innovation between representatives of two of the most forward thinking travel groups…

Rashesh Jethi (SVP Engineering for Americas & Head of Innovation for Airlines for the world’s largest GDS, Amadeus) and Bess Chapman (Operating Principal for JetBlue Technology Ventures) discuss travel tech infrastructure, innovation, and possibilities at the Travel Disruption Summit presented by Voyager HQ, and sponsored by Amadeus and Fareportal.

In this episode:

What AI means for the travel industry

How everything has changed with hyper-cheap hyper-computing

Used to depend on massive investments for AI, and now it simply requires a lot of data and smart people

How machine learning sit on top of that, what it means when airlines and other travel business starts really knowing customers

Machine learning is one discipline of AI, and it means you feed computer data, makes sense of data, make more personalized recommendations, much potential in marketing

How it is a challenge that many players are at different maturity in technology stacks

Many are moving to open APIs to encourage growth and innovation

PHOTO CREDIT: EVA CRUZ, CROUCHING TIGER LLC

Regulation issues an inhibitor to innovation, but most regulation is to keep us safe

Be respectful of regulation that’s there

GDPR an example

What it means that not all travel providers can keep up with changes at the same pace

Antiquated innovation all around

The biggest white space for disruption in airports

Why airports will be the malls of the future

Airports can be an oasis of commerce and relaxation

Prescreening and biometrics, making screening fast track, frictionless

Identifying you as a traveler, then providing you a contextual experience and a reference to what is available around you

Amadeus believes in tapping into the creative energy of anyone, supporting innovation

Overhyped technology (personal opinion) is blockchain

Bags as a huge white space, RFID, and more

How NDC change Amadeus’ current setup, and the next evolution in standard with a lot of interest from customers

AR and VR in the travel space, ideal use-cases, and why they could just become another screen we get used to

Using VR to book trips and for in-flight entertainment, shopping, training – and what are the challenges?

A lot of opportunity for companies to help other companies make money

What is looked for by Amadeus venture fund

PHOTO CREDIT: EVA CRUZ, CROUCHING TIGER LLC

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May 29, 2019

TIYB Highlights - Travel Tech Infrastructure – Thinking Forward

38 minutes

A fireside chat on innovation between representatives of two of the most forward thinking travel groups…

In this episode:

What AI means for the travel industry

How everything has changed with hyper-cheap hyper-computing

Used to depend on massive investments for AI, and now it simply requires a lot of data and smart people

How machine learning sit on top of that, what it means when airlines and other travel business starts really knowing customers

Machine learning is one discipline of AI, and it means you feed computer data, makes sense of data, make more personalized recommendations, much potential in marketing

How it is a challenge that many players are at different maturity in technology stacks

Many are moving to open APIs to encourage growth and innovation

PHOTO CREDIT: EVA CRUZ, CROUCHING TIGER LLC

Regulation issues an inhibitor to innovation, but most regulation is to keep us safe

Be respectful of regulation that’s there

GDPR an example

What it means that not all travel providers can keep up with changes at the same pace

Antiquated innovation all around

The biggest white space for disruption in airports

Why airports will be the malls of the future

Airports can be an oasis of commerce and relaxation

Prescreening and biometrics, making screening fast track, frictionless