How and why does innovation happen – how can it be encouraged?

With Tom Eveleigh, Strategic Category Manager, Mitie

00:00:00 - Innovation and different contracting models

00:14:20 - Definitions of services

00:22:00 - How does innovation happen between buyer and supplier?

00:28:15 - Exploring the pros and cons of time & materials contracting

00:37:30 - The halfway house been T&M and outcome-based

00:48:20 - Aligning motivational factors during the contracting process

00:51:00 - Contract economics

01:05:00 - Measuring inputs, outputs and outcomes

01:16:30 - Innovation lives in S.P.A.C.E