If you’re like me you’re constantly on the lookout for ways to improve your business. For me this includes a habit of analyzing every business I ever walk into for what works and doesn’t work from the perspective of a customer. I’ve gotten so many good ideas simply by watching what other businesses do for their customers. On the flip side of that I also observe what other businesses do, either knowingly or unknowingly, to alienate or drive away their customers. That’s our topic today!

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