TOGA Talks

AI is expensive, and it’s easy to burn time and budget chasing the novelty. The payoff comes from picking the right workflows, measuring them and following through.

In the Season 1 finale of TOGA Talks, host James Mosciano sits down with Jason Blevins, Chief Product Officer, and Jeff Cardinal, Director of Software Development. They break down which AI use cases are worth investing in, how to measure ROI, and what separates useful AI from hype.

They walk through real examples from inside TOGA. In the contact center, AI cut handle times right away and improved customer satisfaction. On the development side, it’s speeding up QA and regression testing and pulling the team’s knowledge into one knowledge base. They also cover why AI projects fail: poor planning, forcing AI without a plan, weak context and letting it run unattended. Then they lay out how to move from pilot to production by setting a baseline, defining your KPIs and comparing before and after. Along the way, they explain when classic automation or a hybrid approach beats AI.

Featured:

- Jason Blevins - Chief Product Officer, TOGA Technology

- Jeff Cardinal - Director, Software Development, TOGA Technology

- Host: James Mosciano, TOGA Technology

About TOGA Talk: Most AI talk is noise. TOGA Talk is the signal. Each episode, the people who design, deploy and support enterprise technology for a living sit down for a straight conversation about what actually works, what doesn’t, and why. Behind them: 20+ years of TOGA Technology experience, 500+ team members, more than 3 million end users supported, and the AI-powered TOGa Platform we built ourselves. Season 1 is all about AI: what it really is, where it pays off, and how to put it to work without losing control of your data, your workflows or your budget.

Website: www.togatech.com

LinkedIn: www.linkedin.com/company/toga-tech

Talk to our team: www.togatech.com/contact

#AIUseCases #AIROI #EnterpriseAI

AI shouldn't just mean more tools. Done right, it means less manual work, faster decisions and room to grow without growing headcount.

In this episode of TOGA Talks, host James Mosciano sits down with Jason Blevins, Chief Product Officer, and Eric Casluche, Executive Director of Sales and Service Operations. Together they break down what AI for operations and efficiency really means, where it pays off, and how to measure whether it's working.

They use Talos as a working example: anyone at TOGA can schedule a prompt that pulls ERP data and emails them a report every Monday, with no ticket to operations or finance. Talos also keeps SOPs and the knowledge base current without endless document updates. They also dig into why AI excels at spotting patterns across data sets, how to judge AI by productivity, growth and scalability, and the mistakes they see clients make, from runaway costs to forcing AI without a plan to exposing company IP in public chatbots.

Featured:

• Jason Blevins - Chief Product Officer, TOGA Technology

• Eric Casluche - Executive Director of Sales and Service Operations, TOGA Technology

• Host: James Mosciano, TOGA Technology

About TOGA Talk: Most AI talk is noise. TOGA Talk is the signal. Each episode, the people who design, deploy and support enterprise technology for a living sit down for a straight conversation about what actually works, what doesn't, and why. Behind them: 20+ years of TOGA Technology experience, 500+ team members, more than 3 million end users supported, and the AI-powered TOGa Platform we built ourselves. Season 1 is all about AI: what it really is, where it pays off, and how to put it to work without losing control of your data, your workflows or your budget.

Website: www.togatech.com

LinkedIn: www.linkedin.com/company/toga-tech

Talk to our team: www.togatech.com/contact

#AIinOperations #BusinessEfficiency #EnterpriseAI

What happens when AI answers the phone? TOGA's CEO and CPO share how they've put AI and voice-to-voice AI to work in their own contact center, and what they learned along the way.

In this episode of TOGA Talks, host James Mosciano is joined again by TOGA Technology President & CEO Tony Romero and Chief Product Officer Jason Blevins. Tony brings the business case. Jason walks through how it works.

They explain why the contact center is one of the strongest use cases for AI, and how TOGA moved step by step from an AI knowledge base, to AI ticket summaries and suggested fixes in TOGA Desk, to agentic AI that handles tasks like password resets on its own. Then they dig into voice-to-voice AI: what it is, where it works today (from tier 1 support to "where's my shipment?" calls), why TOGA uses a hybrid approach that hands frustrated callers to a person, and what it means for the people who work in contact centers.

Featured:

• Tony Romero - President & CEO, TOGA Technology

• Jason Blevins - Chief Product Officer & EVP

• Host: James Mosciano, TOGA Technology

About TOGA Talks: Most AI talk is noise. TOGA Talks is the signal. Each episode, the people who design, deploy and support enterprise technology for a living sit down for a straight conversation about what actually works, what doesn't, and why. Behind them: 20+ years of TOGA Technology experience, 500+ team members, more than 3 million end users supported, and the AI-powered TOGa Platform we built ourselves. Season 1 is all about AI: what it really is, where it pays off, and how to put it to work without losing control of your data, your workflows or your budget.

Website: www.togatech.com

LinkedIn: www.linkedin.com/company/toga-tech

Talk to our team: www.togatech.com/contact

#ContactCenter #VoiceAI #CustomerExperience

AI assistants answer. AI agents act. Knowing the difference can save you money and keep your data safe.

In this episode of TOGA Talks, host James Mosciano sits down with Jeff Cardinal, Director of Software Development, and Akshit Khokhani, Senior AI Engineer and one of the minds behind Talos, TOGA Technology's proprietary AI. Together they break down when an assistant is enough, when you need an agent, and how the two work together.

They use Talos as a working example: Talos HR answers employee questions from company policies, while Talos Sales researches clients and builds meeting prep reports on its own. They also dig into why agents carry more risk, how guardrails and a human in the loop keep them in check, and how agents have changed the way TOGA's own engineers build software.

Featured:

• Jeff Cardinal - Director of Software Development, TOGA Technology

• Akshit Khokhani - Senior AI Engineer, TOGA Technology

• Host: James Mosciano, TOGA Technology

About TOGA Talks: Most AI talk is noise. TOGA Talks is the signal. Each episode, the people who design, deploy and support enterprise technology for a living sit down for a straight conversation about what actually works, what doesn't, and why. Behind them: 20+ years of TOGA Technology experience, 500+ team members, more than 3 million end users supported, and the AI-powered TOGa Platform we built ourselves. Season 1 is all about AI: what it really is, where it pays off, and how to put it to work without losing control of your data, your workflows or your budget.

Website: www.togatech.com

LinkedIn: www.linkedin.com/company/toga-tech

Talk to our team: www.togatech.com/contact

#AIAgents #AIAssistant #EnterpriseAI

Is AI coming for jobs, or changing them? Inside TOGA, every role is changing and none are disappearing. Here's what that looks like up close:

In this episode of TOGA Talks, host James Mosciano sits down with Jason Blevins, Chief Product Officer and EVP, and Jeff Cardinal, Director of Software Development, to talk about the future of AI in the workplace. Jeff leads development of the TOGa Platform, where AI has helped his team produce 15 times the output. Jason oversees the product, service delivery and AI advisory teams that help clients work out what AI should actually do for them.

They explain why AI raises the bar instead of shrinking the team, how developers' roles are shifting toward understanding the business, and why reading, writing and clear context have become the most important AI skills. They also get candid about the hype: when plain automation beats AI on cost, why some big companies have pulled back, and why AI still needs people checking its work.

Featured:

• Jason Blevins, Chief Product Officer & EVP, TOGA Technology

• Jeff Cardinal, Director of Software Development, TOGA Technology

• Host - James Mosciano, TOGA Technology

About TOGA Talks: Most AI talk is noise. TOGA Talks is the signal. Each episode, the people who design, deploy and support enterprise technology for a living sit down for a straight conversation about what actually works, what doesn't, and why. Behind them: 20+ years of TOGA Technology experience, 500+ team members, more than 3 million end users supported, and the AI-powered TOGa Platform we built ourselves. Season 1 is all about AI: what it really is, where it pays off, and how to put it to work without losing control of your data, your workflows or your budget.

Website: www.togatech.com

LinkedIn: www.linkedin.com/company/toga-tech

Talk to our team: www.togatech.com/contact

#FutureOfWork #AIintheWorkplace #EnterpriseAI

What's the difference between agentic AI and the AI you already use? Regular AI gives you answers. Agentic AI makes a decision and takes action.

In the first episode of TOGA Talks, host James Mosciano sits down with TOGA Technology President & CEO Tony Romero and Chief Product Officer Jason Blevins, both CRN award finalists this year, to break down agentic AI in plain business terms. Tony and Jason dive into how agentic AI differs from traditional AI and automation, share how TOGA moved its own contact center from AI-suggested responses to AI that completes tasks on its own, and get candid about what it feels like to trust AI with decisions. They also cover why an AI readiness assessment should come before any big investment, and how TOGA "ate its own dog food" by rolling out AI internally before taking it to clients.

Featured:• Tony Romero - President & CEO, TOGA Technology• Jason Blevins - Chief Product Officer, TOGA Technology• Host: James Mosciano, TOGA Technology

About TOGA Talks: Most IT talk is noise. TOGA Talks is the signal. Each episode, the people who design, deploy and support enterprise technology for a living sit down for a straight conversation about what actually works, what doesn't, and why. Behind them: 20+ years of TOGA Technology experience, 500+ team members, more than 3 million end users supported, and the AI-powered TOGa Platform we built ourselves. Season 1 is all about AI: what it really is, where it pays off, and how to put it to work without losing control of your data, your workflows or your budget.

Website: www.togatech.com

LinkedIn: www.linkedin.com/company/toga-tech

Talk to our team: www.togatech.com/contact