For this episode of the Tom on Leadership podcast, I interviewed David Veech, author of the new book Leadersights, on his insights into how we can better create great Lean workplaces when we understand how adults learn. This is an obvious … Create Great Lean Workplaces – with David Veech Read More »

For this episode of the Tom on Leadership podcast, I interviewed veteran Lean expert and coach Dan Prock on the topic of Leading Lean. Same Blueprint, 30% Cheaper, 50% Better Dan’s first exposure to Lean came when he worked at … Dan Prock on Leading Lean Projects Read More »

Resilience is the ability of a team to perform well — reliably, correctly, quickly — under extreme pressure. What makes a team resilient, and how do you as a leader make your team resilient? Ron Steed has studied this for … How to Make Your Team Resilient Read More »

I interviewed John Blakey, author of The Trusted Executive: Nine Leadership Habits that Inspire Results, Relationships and Reputation. This book is now my #1 favorite resource for building trust — and building trust is at the heart of Stage Three, “Inspire … How to Become a Trusted Executive Read More »

How can you move from a command-and-control leadership model to one of true empowerment and accountability? David Marquet did, and he took notes along the way. His resulting book, “Turn the Ship Around” made it to my must-read list. Now … Turn Your Ship Around Read More »

What should every CEO and business owner — and every manager — know about the continuous improvement method called “kaizen”? How can you use kaizen to cut costs, improve quality, and boost employee engagement and work satisfaction, all at once? … How to Use Kaizen Read More »

Most of what we call management consists of making it difficult for people to get their work done. – Peter Drucker I interviewed Tripp Babbitt, host of the new Deming Institute podcasts and author of an excellent free e-book, The … Your Service Quality Journey and the 95 Method – with Tripp Babbitt Read More »

To be a better leader — more able to mobilize others — you must get through to them. The best way to get through to someone is to truly listen. In order to listen deeply, according to Mark, we must … Just Listen Again – an interview with Dr. Mark Goulston Read More »

Portlanders will vote on the creation of a new water district in May, potentially wresting control of water from the City Council. In other words, a reorg. It’s not just voters who feel this urge, when frustrated by performance. Too … Don’t Reorganize — Instead, Fix the Fundamentals Read More »

I interview Carl Hoffmann and Tim Ringo, authors of the new book "Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization." Carl Hoffmann is a former Partner and Vice President of IBMs Global Business Services group. Cur...Read more ›