🎙️ From Poland to President: Tomasz Jamroz's Data-Driven Resurrection of Roadrunner Freight

In this inspiring episode, Tomasz Jamroz, Head of Operations at Roadrunner Freight, shares his remarkable journey from emigrating from Poland at age 20 to leading one of the greatest comebacks in transportation history—transforming a company on the brink of collapse (following DOJ investigation and prison sentences for executives) into the #2 rated LTL carrier in America within just five years. Through candid stories about his brother using their mother as leverage to recruit him from cutting-edge AI work, discovering 5% claims ratios were actually 20% due to data manipulation, implementing controversial "customer point of view" metrics that initially drove operations executives to quit, and questioning every single decision ever made while replacing every department head, Tomasz reveals how his interdisciplinary background (med school, biotechnology, neurobehavioral psychology, computer science) and "data dog" obsession enabled Roadrunner to eliminate rail completely, achieve 0.2% claims ratio, and prove that people-process-technology—in that exact order—can resurrect even the most fundamentally broken organizations.

✨ Key Insights You'll Learn:

• Brother recruited Tomasz from advanced AI consulting by bringing their mother on sailing yacht in Greece

• Roadrunner survival crisis: company had maybe 90 days to live when leadership arrived in 2020

• Complete leadership overhaul: not a single department head remained, but elevated strong senior managers underneath

• Data manipulation exposed: 5% claims ratio was actually 20%, required rebuilding entire data infrastructure

• "Customer Point of View" metric revolution: removed all excuses (weather, equipment failure) from on-time calculations

• Rail transportation elimination: data revealed "cheapest per mile" was actually most expensive total cost of ownership

• Transformation results: 50% to 97%+ on-time delivery, 5-20% to 0.2% claims ratio, #2 customer satisfaction in country

• Board nickname "Data Dog": refuses any decision without empirical evidence regardless of decades of experience claims

🌟 Tomasz's Key Mentors & Influences:

• Chris (Brother)

• Tomasz's Mother

• Accenture Leadership

• Scale AI Canadian Government Initiative

• Senior Management Layer at Roadrunner

👉 Don't miss this powerful conversation about empirical decision-making over decades of experience, implementing metrics so honest they make operations hate you initially, leading complete organizational overhauls where failure means 90-day collapse, and why interdisciplinary education creates unique lenses for seeing what data actually means versus what numbers merely show.

🔗 Connect with Tomasz Jamroz:

LinkedIn: Tomasz Jamroz Roadrunner Freight: LTL carrier specializing in direct long-haul model Markets: 40 US cities, eliminated unprofitable lanes and rail completely Achievement: #2 customer satisfaction rating among all US LTL carriers (Transport Topics survey) Motto: "Ship it like you own it" Website: shiproadrunnerfreight.com

📄 Transcript Available: Tomasz Jamroz's People-Process-Technology Framework: Transforming Roadrunner from Bottom to #2 LTL Carrier

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📄 Special Thanks to Anthony Codispoti & AddBack Benefits Agency: AddBack Benefits Agency - Providing innovative employee benefits solutions that improve employee well-being while optimizing your bottom line Website: addbackbenefis.com

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