Val Buresch talks to Tony Turner, a Certified Mortgage Banker (CMB), SVP at Gulf Coast Bank and Trust, Baton Rouge, LA. Tony discusses the challenges of balancing efficiency and personalized service in mortgage banking and highlights the significance of financial literacy in improving home affordability. He also touches on the role of technology, particularly AI, in the industry and the need for a diverse workforce.

00:00 Introduction and Background

02:56 The CMB Experience and Collaboration

04:58 The Importance of Home Affordability

12:51 The Need for Change and Collaboration in Process Improvement

27:17 The Impact of AI on the Mortgage Industry

33:34 Skills and Advice for Young Professionals

37:11 The Importance of Diversity in the Industry