The top three things not to do with angry customers and some scripts to help you have a successful outcome in your customer service.

After over twenty years as an entrepreneur and business owner I've realized that you're going to get an angry customer now and again. 

The key is have a framework in place to deal with the situation so you can turn an angry customer into a happy, repeat customer. 

I lay out the top three things I learned not to do with angry customers and some scripts to help you have a successful outcome.

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