Aladrian Goods, Product Content Designer at Intuit and I had a great chat about the buzz of UX writing on Clubhouse, why a customer service background can be perfect for UX, why you don’t have to be technical to make an impact in tech, and how to find your feet as the first content designer in a team.

Episode summary

For this episode of Writers in Tech, I had a great chat with Aladrian Goods, a Content Designer at Intuit and the driving force behind the UX Content club on Clubhouse.

When Aladrian discovered content design in 2019, she realized that she had been doing UX all along – in customer service and digital communications.

As the first content designer in her team, she had to find ways to set up the team for success. Overwhelmed by the opportunities to revamp and revise each product, one of her biggest challenges was knowing where to start. To deal with numerous content requests from her new colleagues, she came up with her own methods which helped her to prioritize her workload effectively.

Tune in to hear Aladrian’s thoughts on:

🤩 Why a customer service background can be perfect for UX

🤩 How she found success in tech without a technical background

🤩 How to find your feet as the first content designer in a team

🤩 How to set up a product team for content design success

🤩 The future of content design