In this episode of the Digital Adoption Show, we delve into the dynamic world of digital transformation with two distinguished leaders in the field. 🌟🔍

We are excited to host Charlie Valerio, CIO at Aboitiz Power, a trailblazer known for his remarkable digital transformation initiatives that have shaped the local industry landscape in the Philippines. Joining Charlie is another panelist, Zeljko Ivkovic, CIO at ISS and a veteran in the realm of workplace management. Together, Charlie and Zeljko explore the crucial aspects of digital transformation, from strategic alignment with business goals to leveraging technology for meaningful impact. 

• People-Centric Approach: Digital transformation is not just about technology; it’s about influencing and managing people within the organization.
• Industry and Organizational Size: The approach varies based on the industry and the size of the organization, requiring tailored strategies.
• Role of Facilitation and Communication: Successful digital transformation involves facilitation, communication, and being an influencer, rather than just an IT task.
• Marketing and Resistance Management: There is always resistance to change, necessitating marketing and influencing strategies to gain support.
• Customer-Centric Strategies: Prioritizing customer needs and creating win-win solutions are crucial for long-term partnerships and success.
• Omni-channel Support: Utilizing various communication channels and understanding customer pain points are essential for effective problem-solving.
• Strategic Alignment: Alignment of strategies from top to bottom and feedback loops are critical for identifying and addressing pain points.
• Flexibility and Scalability: Implementing scalable and flexible IT infrastructure while ensuring cybersecurity to adapt to changing customer demands.
• Contextual Sensitivity: Understanding cultural, regional, and industry-specific nuances is vital for successfully shifting mindsets and overcoming resistance to change.
• Tailored Solutions: Solutions should be problem-focused and tailored to specific customer needs and organizational contexts.

Digital transformation extends beyond technology implementation; it is fundamentally about people, relationships, and strategic alignment. Charlie and Zeljko’s experiences underline the importance of a people-centric approach, strategic alignment, and contextual sensitivity to drive successful digital transformation initiatives across diverse corporate cultures and geographical regions.

Tune in for an insightful discussion on the evolving role of technology in driving industry success and meeting customer expectations. 🚀💡

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