On this episode of “Salesforce Simplified,” the topic is “Creating Exceptional Online Customer Experiences,” and our guest is AnswerLab Principle Researcher Bob Berry, who has guided Google, Amazon, Facebook, and many others to create new, optimal online experiences.

Episode Notes/Resources:

AnswerLab: https://www.answerlab.com/

Free resources from Bob Berry to create a compelling virtual presence for your customers: https://itstheusers.com/advictoriam

B2B Customer Experiences By People, Built For People: https://bit.ly/3zVgIWj

Creating Customer & Employee Experiences That Resonate: https://bit.ly/3nSseO6

Connected Experiences with Experience Cloud: https://bit.ly/3EualvC