Chances are, if you’re Canadian, you’ve heard of – or owned something from – Roots.

Over the past few years, TOPdesk Canada has helped Roots streamline processes within their IT department, implementing the ESM software to help with their service delivery.

In this bonus customer story, join Braden as he interviews Jocelyn Hamilton, IT Coordinator of Roots Canada, as she shares her experience implementing TOPdesk, and the positive impact it has had within the organization.

For our final episode of the season we are joined by TOPdesk co-founder and CEO, Wolter Smit. Wolter takes us through the highlights of his journey with TOPdesk thus far, sharing some captivating insights along the way. Given the evolution of technology that he has been a witness to, and been a part of, his perspectives are unique and thought-provoking.

If you're looking for an inspirational pick-me-up to accompany your morning coffee today - this is it!

As we wrap up the season, we'd like to thank our listeners for tuning in. Don't forget to sign up to get email updates via our page: https://page.topdesk.com/topcast 

As a manager you have probably found yourself wondering how to keep the office culture alive amidst virtual meetings. Is it enough to create online coffee chats, and other watercooler style meetings? Tune into this weeks' episode to hear the lived experience of Ray McGuire, as he shares some unique stories and useful tips to help you re-ignite the social interactions amongst your team.

Collaboration is more than just working together. In Episode 3 we hear from Michiel Otting, with over 20 years of experience in the field helping organizations add value to their service departments, he has some insights to share on how to excel collaboration strategies.

“A culture is a combination of the values you have, but also the way in which you want to implement those values in daily work – the most important thing is understanding what you want to achieve.” – Michiel Otting, 2021

During these isolating times, how can you encourage increased collaboration in your team? Is a cooperative or collaborative culture right for your organization? Tune in to hear more.