In this episode of the Torbay Hospitality Podcast, we sit down with Dale Triffitt, founder of Groberri, leadership trainer, HR consultant and former HR lead at Mercure and Ibis in Paignton. Dale shares how better workplaces lead to better service, and how hospitality leaders in Torbay can build confident, resilient teams even in the face of seasonal pressure.

We discuss:

• The reality of HR and leadership in a seasonal resort town

• Why recruitment and retention require different approaches

• How to turn promising team members into outstanding managers

• Strategies for managing morale during peak summer surges

• The conversations every hospitality manager needs to get better at

Plus, Dale shares details of his free HR Starter Kit, packed with templates and tools to support busy managers! This kit including contracts, checklists, return to work forms and more.

Free Resource
👉 Get Dale’s HR Starter Kit – worth over £250 – free at groberri.co.uk

https://www.groberri.co.uk/hr-services/free-hr-and-leadership-guides-and-templates/

Connect with Dale:

• Website: groberri.co.uk

• LinkedIn: Dale Triffitt

Remember to leave us a 5-star rating and follow Torbay Hospitality on Instagram, Facebook and right here so you don't miss a thing!

In this episode, we sit down with Steve Garratt, the driving force behind Arena Torquay. This striking new 1200-capacity venue is set to reshape the events and nightlife landscape in South Devon. From cutting-edge production tech to ambitious programming, Arena is more than just a venue. It is a bold investment in Torquay's future.

Steve talks candidly about what brought him to the Bay, the highs and lows of launching a major venue, and what it takes to build a space that serves both the local community and top-tier touring acts. He also shares insights on leadership, the evolution of nightlife, and what makes a venue truly memorable.

Stick around for the quick-fire round where Steve reveals his ultimate comfort food, his dream guest performer, and what he would borrow from other towns to boost Torbay’s scene.

Steve also dives into the power of design, technology, and atmosphere in driving success, and offers thoughtful advice for anyone looking to make their mark in hospitality or live events.

Connect with Arena Torquay:
Visit www.arenatorquay.com Find out What's On: https://arenatorquay.seetickets.com/search/all

If you are looking for an exciting new look for your hotel, restaurant, club or attraction, get in touch with Demi Keenan at [email protected]

In this episode of the Torbay Hospitality Podcast, we sit down with Robin Barker, the head of the South West Tourism Awards, to explore how awards are shaping the future of tourism in the region.

Robin shares the broader purpose behind the awards and how they support innovation, encourage resilience, and help raise standards across the sector. From tackling favouritism to prioritising sustainability, this conversation looks at what it really takes to deliver meaningful recognition in a constantly evolving industry.If you are a tourism or hospitality business in the region, now is the time to step forward and be recognised.

Entries for the Devon Tourism Awards close at midnight on 18 May

For full details and to enter, visit the official website:
South West Tourism Awards

Huge thanks as always to Kelly Widley, taking over as show host for this episode. And to Robin for bringing along his faithful dog, Millie!

In this episode of the Torbay Hospitality Podcast, we’re thrilled to welcome Jess Watkins, Director at TSTATS Solutions. Jess shares her expertise and insights into the future of tourism and hospitality in the Southwest. As the driving force behind the Southwest Visitor Economy Hub, Jess discusses how this innovative platform is empowering local businesses, fostering collaboration, and enhancing the region's appeal as a top visitor destination.

Tune in to learn more about how the Hub is revolutionising the industry with vital data and resources, and hear Jess’s vision for the continued growth of our vibrant visitor economy.

What You’ll Learn:

• The story behind the Southwest Visitor Economy Hub.
• How TSTATS Solutions collaborates with destination management organizations and BID companies.
• The impact of data-driven strategies on tourism growth.

Sponsor Spotlight:

This episode is brought to you by Konsileo Insurance Torbay and Teignbridge – providing tailored insurance solutions and award-winning customer service. Contact Simon Steer at 07760 346561 for all your insurance needs.

Visit the Southwest Visitor Economy Hub: https://swvehub.co.uk/

Follow the Torbay Hospitality Podcast for more inspiring stories and updates from the heart of Torbay.

In this episode of the Torbay Hospitality Podcast, we’re delighted to welcome Annette Hunt, Director of the celebrated Hunts Cider. With a legacy dating back to 1805, Hunts Cider is a true Devon gem, blending tradition and innovation to craft award-winning ciders that capture the spirit of the region.

Annette shares the fascinating history of this family-run business, her journey in leading the brand, and how Hunts Cider is championing sustainability and community partnerships. From the orchards to the glass, you’ll hear what makes their ciders a staple in pubs, restaurants, and homes across Devon and beyond.

Grab a glass of your favorite Hunts Cider and join us for an inspiring conversation about passion, heritage, and innovation in the world of hospitality.

What You’ll Learn:

Sponsor Spotlight:
This episode is proudly sponsored by Konsileo Insurance Torbay and Teignbridge – offering tailored insurance solutions and award-winning customer service. Contact Simon Steer at 07760 346561 for expert advice and support for your business.

Explore Hunts Cider: https://huntscider.co.uk/

Thanks for listening!

Welcome to our festive Christmas special! Kelly and Lyn are decked out in holiday style, poppin' bottles, and ready to celebrate the season. We kick things off with recognition of Pier Point’s awards ambitions, Jason and Emily at the Mercure for hosting a Wicked-themed afternoon tea, and a hello to Brendon Prince from SUPHub. Stay tuned for upcoming interviews with Annette Hunt from Hunts Cider and Jess Watkins from T-STATS Solutions, who’ll share insights on the Southwest Visitor Economy Hub. Get involved with the Southwest Visitor Economy Hub here: https://swvehub.co.uk/

This episode highlights Torbay’s incredible holiday offerings, including the Bay of Lights, Torre Abbey's Christmas Market and projection show, and the magical Train of Lights. Don’t miss Santa in the Caves at Kents Cavern or Babbacombe Model Village’s festive illuminations.

For live entertainment, Torquay Harbour lights up with music and performances, and Drag Bingo’s XXXmas Edition promises laughs for a good cause. On Boxing Day, join the Walk into the Sea for a charitable splash.

Explore artisan markets at Cockington Court and festive workshops like wreath-making at the Mercure or clay decorations at Torre Abbey. Restaurants like Thatched Tavern, Offshore, and Pier Point offer seasonal menus, while Shoreline in Paignton hosts Grinch nights and Santa breakfasts.

For New Year’s Eve, celebrate at The Bay’s Gala with live music, gourmet canapés, and bubbly.

Subscribe for more hospitality news and interviews. Kelly and Lyn wish you a Merry Christmas and we hope to see you at these events!

Join Kelly and Lyn as they give you the rundown on autumn events, family favourites, and killer parties happening on the English Riviera this spooky season.

And a huge congratulations to all the winners and nominees this awards season.

Visit the Southwest Visitor Economy Hub to benchmark your business performance against others in your area and your sector! Here's the link: https://swvehub.co.uk/

Don't forget to subscribe and leave a 5-star review! Sponsored by Konsileo Insurance - your broker in Torbay and Teignbridge.

This week on the Torbay Hospitality Podcast, we’re bringing you an exclusive sneak peek of the Riviera Connect expo and conference, happening on October 17th at the Riviera Centre. We chat with Kelly Widley, the driving force behind this exciting event, and give you all the inside details on the world-class speakers and activities planned. Plus, we cover a range of shoutouts, upcoming local events, seasonal trends, and job opportunities around Torbay!

Key Takeaways:

Resources & Links:

Enjoy this episode? Subscribe, leave us a review, and don’t forget to tag your Sunday roast with #PostYourRoast to get featured on our instagram stories!

Join Kelly, Lyn and special guest Chloe Pavely as we explore all the incredible offers for this years Seafood Feast!

To book your culinary adventure, visit www.theseafoodfeast.co.uk

For more information on SUPHub, visit www.torbayhospitality.co.uk/sup-hub

To catch Chloe's new radio show, tune in Thursday afternoons on radio or visit www.riviera.fm to listen online.

To learn more about the Riviera Connect Expo, visit www.riviera-connect.co.uk

To learn more about Nick Pearce and his Supper Club, visit www.nickpearcecooking.com/events

SLAY! Check out the hilarious Gen Z scripts on Instagram Reels!

Kents Cavern: https://www.instagram.com/reel/C_3lpPZiz_z/

TLH Leisure Resort

https://www.instagram.com/reel/C_3P2uoBQ-i/

Follow Leighton's Litter Pick: https://www.instagram.com/leightons_litter_pick/

and please give generously: https://www.justgiving.com/page/leighton-jarrett-1724702257811

Enjoy this week's paddleboarding championships! Visit https://superchampionships.com/ for more information.

This special episode features an interview from 13 August on Riviera FM by our host from Torbay Communities, David Gledhill. David sits down with Sean White, the founder of Soak Lifestyle at Torre Abbey Sands. During this conversation, Sean highlights the upcoming event, the Great Big Paddle Parade, which is set to take place on the 31st of August. They discuss the impact such events have on promoting local tourism and fostering community engagement with the sport of paddleboarding. The Great Big Paddle Parade supports 4 incredible charities: Rowcroft, RNLI, Above Water and The Shark Trust.

The weather is set to be spectacular! Pick up your tickets on Eventbrite: https://www.eventbrite.co.uk/e/the-great-big-paddle-parade-2024-tickets-863666699347

David also chats with Lyn Spindley, the founder of the SupHub initiative and Torbay Hospitality CIC. Lyn shares her vision for the SupHub initiative, which aims to position the English Riviera as England’s capital for stand-up paddleboarding. The conversation delves into how increasing paddleboarding activities can attract tourism and contribute to the local economy, attracting more visitors and increasing spend amongst this young, active demographic. The SUPHub is working to help fulfil the English Riviera Destination Management plan for the "On the Water" Theme.

For more information and to get involved, visit https://torbayhospitality.co.uk/sup-hub