Total Success Training

By Total Success Training

We have produced a series of podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets taken from actual training courses where our trainers disc... more

· Education

Download on the App Store

Download on the App Store

Get it on Google Play

FAQs about Total Success Training:

How many episodes does Total Success Training have?

The podcast currently has 21 episodes available.

Total Success Training episodes:

July 17, 2018 Telephone Skills - Managing Customer’s Expectations
In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations:
Topics include:
- Providing great service
- How to express yourself
- Deliver information in a clear, simple and effective way
- Maintain strength of delivery
- Construct language in a positive way
...more
11min
July 17, 2018 Assertiveness Skills - Motivation Strategies
In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses how important it is to create a mental list of things that allows them to put things into perspective and what to do with the list. The list includes qualities and achievements and recognising these things and using them as confidence boosters.
...more
12min
July 17, 2018 Assertiveness Skills - Assertive Strategies
In this live podcast, Total Success’s Senior Trainer, Warren Wint shows delegates how to:
- State objectives in the positive
- How to express yourself
- Deliver information in a clear, simple and effective way
- Maintain strength of delivery
- Construct language in a positive way
...more
8min
July 17, 2018 Assertiveness Skills - Body Language and Communication
In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the two elements of assertive behaviour:
- What it looks like – body language
- How it comes across – vocally
- This podcast also explores the different behaviours between - Aggressive, Passive and Assertive people and the quickest and easiest mechanisms to becoming assertive.
...more
19min
July 17, 2018 Appraisal Skills - Constructive Criticism pt. 2
In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about dialogue.
Topics include:
- Taking down barriers
- Showing evidence back up points of view
- Reacting accordingly to somebody’s performance
- How to build a framework for future constructive criticisms that you want to build
...more
7min
July 17, 2018 Appraisal Skills - Benefits and Pitfalls
In this live podcast, Total Success’s Senior Trainer, Warren Wint is demonstrating the purpose and benefits of the appraisal process.
- Instilling the benefits to the appraisee’s
- Influence and persuasion
- Managing the process of communications
- Selling the benefits of appraisals
- Why appraisals fail
- The main reasons for failure
...more
14min
July 17, 2018 Train the Trainer - Training Benefits
In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the benefits from training, how to be clear about the benefits, the benefit of investing in training and the operational and motivational benefits of training.
...more
10min
July 17, 2018 Train the Trainer - Difficult Trainees
In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the different types of difficult individuals that can disrupt training such as:
- The silent type
- The monopoliser
- The side tracker
...more
5min
July 17, 2018 Time Management - Time Stealers
In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about daily time stealers that we allow to interrupt our time such as:
- Phone calls
- Personal visitors
- Procrastination
- Indecision
...more
5min
July 17, 2018 Time Management - Priorities
In this live podcast, Total Success’s Senior Trainer, Warren Wint identifies the difference between importance and urgency through using the time management matrix .
...more
6min

FAQs about Total Success Training:

How many episodes does Total Success Training have?

The podcast currently has 21 episodes available.