Total Success Training

In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations:

Topics include:

- Providing great service

- How to express yourself

- Deliver information in a clear, simple and effective way

- Maintain strength of delivery

- Construct language in a positive way

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses how important it is to create a mental list of things that allows them to put things into perspective and what to do with the list. The list includes qualities and achievements and recognising these things and using them as confidence boosters.

In this live podcast, Total Success’s Senior Trainer, Warren Wint shows delegates how to:

- State objectives in the positive

- How to express yourself

- Deliver information in a clear, simple and effective way

- Maintain strength of delivery

- Construct language in a positive way

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the two elements of assertive behaviour:

- What it looks like – body language

- How it comes across – vocally

- This podcast also explores the different behaviours between - Aggressive, Passive and Assertive people and the quickest and easiest mechanisms to becoming assertive.

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about dialogue.

Topics include:

- Taking down barriers

- Showing evidence back up points of view

- Reacting accordingly to somebody’s performance

- How to build a framework for future constructive criticisms that you want to build

In this live podcast, Total Success’s Senior Trainer, Warren Wint is demonstrating the purpose and benefits of the appraisal process.

- Instilling the benefits to the appraisee’s

- Influence and persuasion

- Managing the process of communications

- Selling the benefits of appraisals

- Why appraisals fail

- The main reasons for failure

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the benefits from training, how to be clear about the benefits, the benefit of investing in training and the operational and motivational benefits of training.

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the different types of difficult individuals that can disrupt training such as:

- The silent type

- The monopoliser

- The side tracker

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about daily time stealers that we allow to interrupt our time such as:

- Phone calls

- Personal visitors

- Procrastination

- Indecision

In this live podcast, Total Success’s Senior Trainer, Warren Wint identifies the difference between importance and urgency through using the time management matrix .