Two different lessons to learn from when communication goes wrong. In one corner a toy titan (Mattel) on how to respond when there is a lack of attention breakdown. In the other corner, a twenty year military veteran and base commander who appears to have lost touch of who she reports to and whose base she was running.

From there we dive into considering the context of scope and expectations for professionals and what they say and do. Or don’t say. And don’t do. It’s a changed world from the halcyon times of employees bitching up a storm. Consequences are back. It’s gonna hurt for some people.

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