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TP472: Reputation as a Signal, Not a Score
Chris Boyer and Reed Smith revisit reputation management in healthcare, exploring declining trust, the rise of unsolicited reviews, and why online reputation now signals future loyalty, experience, and brand credibility.
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By Reed Smith and Chris BoyerChris Boyer and Reed Smith revisit reputation management in healthcare, exploring declining trust, the rise of unsolicited reviews, and why online reputation now signals future loyalty, experience, and brand credibility.