Touch Point Podcast

Live from HCIC26: Chris Boyer, Danny Fell and Jeff Steblea on shadow AI, AI agents inside bank accounts and what happens when patients bring their own agent.

Chris Boyer and Ed Bennett take on subscription traps on Surprise - It's Not a Toaster, exploring what happens when AI makes debt collection free, plus a Nathan Fielder documentary rec and a chatbot that designs a cancellation trap.

Rural hospital technology gaps: Chris Boyer and Reed Smith with Allen Cooper of Ancilla Ventures on EHR hosting, interoperability and staying independent.

AI in healthcare market research: Chris Boyer and Reed Smith with Rob Klein and Eva Gott on synthetic respondents, digital twins and the research doom loop.

Health system marketing beyond promotion: Chris Boyer and Reed Smith on Medicaid coverage changes, community benefit and Chris Bevolo's ServingOverSelling.

AI in healthcare communications is taking the work that built judgment. Chris Boyer and Reed Smith ask how new and veteran marketers keep learning.

Gartner now predicts AI service cuts get rehired. Chris Boyer, Reed Smith and Amy Brown of Authenticx on AI voice agents in the healthcare access center.

AI browsers click reject all on your cookie banner. Chris Boyer and Reed Smith on healthcare consent, agent traffic and who writes the rules. Featuring Jessica Holton from OursPrivacy.

Patient access and the disposition code. Chris Boyer and Reed Smith on why reminders fail, plus Jessica Walker on a list of patients marked unreachable.

By 2040, 14 million older adults face unmet care needs. Chris Boyer and Reed Smith on the caregiver persona healthcare wrote a decade too early, and the fix.