Ed Bennett and Chris Boyer explore how opaque algorithms shape identity, continue the Enshitification Book Club, and test whether AI really understands who we are.

Chris Boyer and Reed Smith revisit reputation management in healthcare, exploring declining trust, the rise of unsolicited reviews, and why online reputation now signals future loyalty, experience, and brand credibility.

Chris Boyer and Reed Smith examine how access has evolved over the past year and why health systems need a route-first access strategy that aligns capacity, digital tools, and patient expectations.

Hosts Chris Boyer and Reed Smith explore how ChatGPT Health is reshaping patient expectations and digital healthcare journeys, with insights from Brandon Scott on AI, marketing, and experience.

As healthcare enters 2026, financial pressure, digital transformation, and rising consumer expectations are colliding. Chris Boyer and Reed Smith explore the trends health systems must understand to adapt and grow.

Chris Boyer and Reed Smith recap the 2025 Touch Point Podcast Awards, sharing listener survey insights, audience stats, Spotify Wrapped highlights, and announcing Best Episode and Best Guest of the Year.

Ed Bennett and Chris Boyer take on year-end “Wrapped” culture, unpack how platforms trap users through enshitification, and test whether AI can offer useful advice when things get… seasonally complicated.

Chris Boyer and Reed Smith revisit how AI-driven search is reshaping SEO for healthcare, with insights from Carrie Liken on intent-based discovery, generative search, and what marketers must do to stay visible in 2025.

Hosts Chris Boyer and Reed Smith revisit three of Touch Point’s most downloaded episodes of 2025, covering digital advertising, AI-driven content strategy, and the future of reputation management in healthcare.

Ed & Chris unwrap holiday “smart” gadgets no one needs, then kick off the SNAT Book Club with Enshitification and a look at why tech keeps making everything worse.