Trade Show Talk Podcast

Emerald's Strategic Acquisitions in the Luxury Travel and InsureTech Sectors In this episode, Herve Sedky, President and CEO of Emerald, discusses the company's recent acquisition of This is Beyond, which adds several B2B luxury travel events to Emerald's portfolio. The acquisition bolsters Emerald's presence in the luxury market, which is known for its resilience to economic fluctuations. This strategic move also solidifies Emerald's international footprint, particularly in the UK. Additionally, Herve sheds light on another recent acquisition — InsurTech Insights, which focuses on the insurance and technology sectors, further expanding Emerald's international reach and growth in technology-focused events. 00:00 Introduction and Announcement Overview 00:35 Details of the Acquisition 01:17 Strategic Importance of Luxury Market 02:08 Acquisition Process and Competitive Bidding 03:39 Emerald's International Expansion Strategy 06:46 InsureTech Insights Acquisition 09:50 Conclusion and Future Outlook

In this special episode of the Trade Show Talk podcast, host Danica Tormohlen celebrates the achievements of the 2024 King's Glove Award recipient, Bruno Giaccio, CEO of Metro Multimedia.

Recorded at the International Association of Exhibitions and Events (IAEE) Awards Luncheon at the Javits Center in New York, the episode features interviews with several industry leaders including Alan Steel, CEO of the Javits Center; Abby Nero, Regional VP for Map Your Show; Mike Fiorentino, President of Rev Up; Tom Malek, EVP of Client Experience for T3 Expo; and Kelly Curtin, EVP, New York City Tourism + Conventions.

The podcast also highlights the activities and impact of the New York IAEE chapter, emphasizing professional development, networking, and the importance of getting involved. Additionally, the episode includes a segment with Tommy Goodwin, VP of the Exhibitions and Conferences Alliance, discussing the implications of the recent election results on the trade show industry.

00:00 Introduction to Trade Show Talk Podcast

01:01 Upcoming Events and Sponsor Acknowledgements

01:36 Special Episode from IAEE Awards Luncheon

03:38 Interview with Bruno Giacchio

04:32 Bruno's Reflections and Industry Insights

06:48 Legacy and Mentorship in the Trade Show Industry

12:51 Innovations and Future of AV in Events

27:05 Empowering Women in the Industry

27:50 Reflecting on the Pandemic and Industry Challenges

29:52 Honoring Industry Leaders and Achievements

31:02 Sustainability and Innovation at Javits Center

35:58 Navigating the Pandemic and Future Strategies

40:26 Leadership and Legacy at Javits Center

46:34 Insights from the Trade Show Industry

01:01:24 Community Building and Networking

01:02:41 Advice for Young Professionals

01:04:06 Path to the Board

01:06:11 Volunteering with Girls on the Run

01:08:42 Interview with Mike Florentino

01:18:20 Interview with Kelly Curtin

01:32:42 Public Policy Issues with Tommy Goodwin

01:39:26 Conclusion and Farewell

Trade Show Talk Podcast Host Danica Tormohlen interviews Carina Bauer, CEO of IMEX Group, at the IMEX America 2024 event in Las Vegas. They cover Bauer's career journey from her first IMEX Frankfurt show in 2003 to overcoming challenges like digital transformation and sustainability. They discuss empowering teams to stay ahead of trends by attending various events, experimenting with new technologies, and enhancing customer experiences with innovations like Blue Dot technology for Google Maps-style navigation on the show floor. Strategic conversations around attendee engagement were highlighted, noting the increase in pre-scheduled meetings and attendance despite impacts from Hurricane Milton. Plans for future events at Mandalay Bay through 2027 are confirmed, and Bauer's upcoming engagements include attending a Brand USA event in London and preparing for next year's goals.

Plus, we are introducing a new segment to Trade Show Talk where we discuss the latest public policy issues impacting our industry with Tommy Goodwin, VP of the Exhibitions and Conferences Alliance. Our goal to inform event professionals about ECA's work on Capitol Hill in Washington, DC, and in state houses and city halls nationwide, to advocate for public policies that will allow the exhibitions and conferences industry—which employs 2.6 million Americans and drives $399 billion in spending annually—to continue to serve as growth engines for entrepreneurs, small businesses, and communities nationwide. In this episode, we talk all about the November 5th election in the U.S. Goodwin shared insight on the recent launch of ECA Votes, a one-stop resource for everything the business events industry needs to know about the November 2024 election.

Our guest: Carina Bauer, CEO, IMEX Group

Bauer is passionate about the business events sector and its impact on the world, taking a particular interest in issues around sustainability, diversity and inclusion, and mentoring the leaders of tomorrow. She also takes a keen interest in leadership development, and organizational best practice and culture.

Throughout her career, Bauer has been an active member of the meetings industry. She's past chair of the AEO Council (2021-2023) and the EIA (2021-2022), as well as past president of the SITE Foundation (2020). She previously served on the Board of the MPI UK Chapter and on global committees for MPI and PCMA.

Bauer is the proud recipient of a number of industry awards including the SITE Richard Ross Past Presidents' Award (2022), PCMA Wayfinder Award (2021) and ICCA Inspirational Women Awards (2018). In 2023, she was inducted into the Events Industry Council Hall of Leaders. Earlier this year, she received AEO's Outstanding Contribution to the Industry Award.

Appointed CEO of IMEX Group in 2009 following the expansion of IMEX into America, Bauer has been part of the IMEX team since the very beginning, joining in 2002 as marketing and operations director with the original launch team.

She enjoys spending time with her family (she's a mother to two boys) and traveling for work and pleasure. She is an adventure sports enthusiast with a particular love for climbing and skiing. In her spare time, Bauer works with a variety of local charities and is chair of the Brighton and Hove Albion Foundation—using the power of football to help people get active, learn and stay well throughout Sussex.

Connect with her on LinkedIn here or email at [email protected]

Our guest: Tommy Goodwin, VP of Exhibitions & Conferences Alliance (ECA)

Thomas F. (Tommy) Goodwin is the Vice President of the Exhibitions & Conferences Alliance (ECA), an umbrella association of leading professional, industry, and labor organizations that represent the unified advocacy voice of the business events industry. In this role, he leads ECA's efforts on behalf of the interconnected ecosystem of exhibitors, show and event organizers, suppliers, venues, and destinations that comprise the business events sector.

Prior to joining ECA, he spent more than 20 years leading a wide range of government relations and public affairs efforts for several globally recognized organizations, including Oracle, AARP, and the Project Management Institute (PMI). He was also a research fellow at Harvard Business School focused on the international political and legal environment in which businesses operate.

Recognized by The Hill as one of Washington, DC's "Top Lobbyists" each year since 2020, he was also named a Leading Association Lobbyist by CEO Update in 2023, an Association Innovation Leader by DCA Live in 2022, and and one of the Top 21 in 2021 advocacy leaders by The Advocacy Association. Within the business events industry, he received the 2022 Industry Support award from TSNN and was named a 2022 Changemaker by MeetingsNet.

He has a B.B.A. from The George Washington University, an M.B.A. from Auburn University, and a Postgraduate Diploma in European Union Law from King's College London. He also holds a Certified Association Executive designation from the American Society of Association Executives (ASAE), where he is an ASAE Fellow, a Project Management Professional certification from PMI, and a Certified Meeting Professional certification from the Events Industry Council.

He is a past president of the National Institute of Lobbying & Ethics and a past chair of ASAE's Advocacy Council.

Connect with him on LinkedIn here.

Podcast Host: Danica Tormohlen

An award-winning journalist who has covered the trade show industry since 1994, Danica Tormohlen is VP of Group Content, Meetings, Sports, Travel for Informa Connect. In her role, she oversees content for Trade Show News Network, Corporate Event News, MeetingsNet, BizBash and Connect's portfolio of in-person events. These leading media brands publish websites, newsletters, social media channels, video, podcasts and online and in-person programming for the trade show, corporate event, association meeting, experiential marketing and exhibition industries.

Tormohlen currently serves as president of the Women in Exhibitions Network North America chapter. She has been a speaker and moderator at major industry events, including the TSNN Awards, IMEX, IAEE, SISO, UFI, ESCA, DI and Large Show Roundtable — to name a few.

In this episode of Trade Show Talk, host Danica welcomed Chris Griffin, President and CEO of CREW XP, a company that has been providing trade show labor and event services since 1994. He shared his career journey—starting from his first job at Putnam Investments in college to becoming a sales executive at Skyline in Dallas and eventually a business owner. He talked about his company's specialization in turnkey exhibit solutions for other exhibit houses and experiential agencies, highlighting their operations in Orlando, Fla., and Las Vegas. Discussion topics included the industry's response to the pandemic, challenges with labor and cost, visa delays affecting international participation, and the importance of choosing the right business focus. Finally, he offered advice for first-time entrepreneurs, based on his 20+ years of experience as a business owner.

Join Griffin at the Randy Smith Memorial Golf Classic on Sept. 26 at Chateau Elan in Braselton, GA. The golf tournament is a fundraiser to help families in the exhibition industry who have suffered severe tragedies or face insurmountable medical expenses. Since its inception in 1995, the Randy Smith Memorial Golf Classics have provided more than $2 million in assistance to more than 170 trade show families. Donate here or apply for assistance here.

Our guest: Chris Griffin, President and CEO, CREW XP

Chris Griffin is the President and CEO of CREW XP, a provider of turnkey exhibit solutions and logistical support. With more than 25 years in the trade show and experiential marketing industry, Griffin is a distinguished leader and advocate. He has authored numerous online and instructor-led courses, training thousands of industry professionals. He has served for a decade on the board of the Exhibitor Appointed Contractors Association (EACA), including two years as President, and currently holds positions on the Board of Directors for the Experiential Designers and Producers Association (EDPA) and as Secretary/Treasurer of the Exhibitions and Conferences Alliance (ECA).

A respected industry advocate on Capitol Hill, Griffin is also an active trainer and lecturer, teaching trade show courses at the University of Central Florida and advising the Orange County Convention Center's Intern Training Program. Under his leadership, CREW XP continues to excel in providing innovative solutions across major event cities in the U.S., with fabrication facilities in Las Vegas and Orlando, Fla.

Griffin is also the host the Experience Builders Podcast, featuring interviews on business fundamentals that help experiential agencies and exhibitors.

Connect with him on LinkedIn here.

Podcast Host: Danica Tormohlen

An award-winning journalist who has covered the trade show industry since 1994, Danica Tormohlen is VP of Group Content, Meetings, Sports, Travel for Informa Connect. In her role, she oversees content for Trade Show News Network, Corporate Event News, MeetingsNet, BizBash and Connect's portfolio of in-person events. These leading media brands publish websites, newsletters, social media channels, video, podcasts and online and in-person programming for the trade show, corporate event, association meeting, experiential marketing and exhibition industries.

Tormohlen currently serves as president of the Women in Exhibitions Network North America chapter. She has been a speaker and moderator at major industry events, including the TSNN Awards, IMEX, IAEE, SISO, UFI, ESCA, DI and Large Show Roundtable — to name a few.

Thanks to our sponsor

Connect Marketplace: Where Events Business Get Done. Connect Marketplace is hosting five regional events this fall and winter in Seattle, Los Angeles, Greenville, SC, Frisco, TX and Washington DC. Don't miss your opportunity to join passionate event experts for unparalleled networking, one-on-one business meetings, and inspiring education sessions. Find out more at Connectmeetings.com

Gaby Appleton joined Trade Show Talk to share her experience as Chief Digital Product Officer at RX, a public company that produces more than 400 events in 22 countries. In this newly created position that she's now held for three years, Appleton and her team have been building and commercializing digital products that enhance the value of RX events, by connecting buyers and sellers across 43 different industry sectors. With more than 20 years of experience in product development, sales and marketing, digital transformation and strategy, she told us she loves tackling complex problems. In fact during the pandemic, she led the UK's National Health Service (NHS) Covid-19 contact tracing app, which was the second-most downloaded free app in the UK in 2020 with 30 million users.

At RX, she has overseen the rollout of the company's own registration system Mercury, the mobile badge-scanning app Emperia and an Exhibitor Dashboard to analyze their results and improve their performance. Most recently, RX introduced Colleqt QR, where visitors can capture information about RX exhibitors, sponsors, and their products by scanning Colleqt QR codes at exhibitor booths and at product feature zones with their mobile phones. We talked about the company's digital strategy and execution. She shared insight on how and when RX determines whether to build proprietary systems vs. buy services from vendors. Find out the scoop on what's working to increase adoption and engagement of RX's digital products.

Our guest: Gaby Appleton, Chief Digital Product Officer for RX

Appleton is a customer-focused digital leader, with board- and C-level experience with more than 20 years of experience in product development, sales and marketing, digital transformation and strategy, gained at RELX, Procter & Gamble, the NHS and McKinsey. She also serves as a non-executive director at LSL plc, one of the UK's largest providers of services to mortgage brokers, estate agents and lenders.

She helps organizations find data-driven ways to serve customers better, and to grow revenues as a result. She loves tackling complex problems, working in networked and global environments, and building empowered teams with high levels of trust and collaboration. She holds a BA from Cambridge University in Natural Sciences, and in her spare time she plays touch rugby and tries to improve her DJ skills.

Our sponsor: Connect Marketplace

Connect Marketplace: Where Events Business Get Done. Connect Marketplace is headed to Milwaukee from August 27 to 29. Don't miss your opportunity to join thousands of passionate event experts from around the globe for unparalleled networking, one-on-one business meetings, innovative education sessions, and a dynamic tradeshow overflowing with the latest event solutions. Find out more at Connectmeetings.com

Bob Priest-Heck joined Trade Show Talk to share his experience as CEO of Freeman, a privately owned global events company that employs more than 4,500. As he prepares to step down from his role on June 28 after 15 years at Freeman and six years at the helm, Priest-Heck reflected on the risks and rewards of his career that spans more than 35 years in the events industry. We talked about the early days when he was on the show management side and had a front-row seat to launching and producing massive tech events during the Internet boom. Under his leadership at Freeman, the company was recognized by Forbes as #4 in the Best Employers for Women and also as a Best Large Employer, and Chief Marketer named Sparks, a Freeman Company, to its Top Marketing Agencies of 2022. He shared insight on succession planning, design thinking and the transformation of live events post-pandemic. Find out the scoop on what's next for his gap year.

Our guest: Bob Priest-Heck, CEO & Board Member, Freeman

Priest-Heck is known as a visionary leader of people and events. His extensive experience across industries, technologies, and geographies brings a forward-thinking view to people development, business strategy, and the industry at large.

Under his leadership, Forbes recognized Freeman as #4 in the Best Employers for Women and also as a Best Large Employer, AdAge listed Freeman as the world's largest global event marketing company in their World's 50 Largest Agency Companies list, and Chief Marketer named Freeman to its Top Marketing Agencies of 2022.

An advocate of design thinking, Priest-Heck inspires by demonstrating innovation, made possible in a diverse and risk-tolerant environment. He encourages and motivates employees to integrate and optimize new technologies, championing Freeman's vision to transform the world of live engagements.

Priest-Heck has always worked at the forefront of innovation in the events industry. In the emergence of digital technology, he managed and created specialized trade events for early internet developers. He was a contributor when the first user-friendly web browser, Mosaic, was relaunched as Netscape Navigator. He moved to Japan to unveil the first major tech event produced outside of the U.S., NetWorld+Interop, and built a market for disruptive technology events. He helped host the first JavaOne conference for developers while working with Sun Microsystems, acted as an executive coach to Google leadership, consulted UBM (now Informa) on key acquisitions, and helped Dwell magazine expand its media platform into the new world of brand experiences.

Priest-Heck continues in the spirit of transformation and is respected for his progressive efforts in technology, advocacy, sustainability, and safety. He is optimistic about the future of the events industry and its evolution as the world's markets change. At the forefront of the pandemic, Bob brought together over 80 industry leaders to form Go LIVE Together, facilitating legislative action to support the industry. This effort lives on as the Exhibitions & Conferences Alliance (ECA), for which Bob serves as a board member. He also collaborated with John Cordier, CEO of Epistemix, on the creation of EnVision, a conference that brings together top health officials, scientific experts, and industry executives.

Most recently, Priest-Heck was part of the CEO advisory group that launched the Net Zero Carbon Events pledge at the UN Climate Change Conference, COP26. Additionally, he has been honored among BizBash's 2021 Most Influential Event Management & Consulting Professionals, received the 2021 Catalyst Award from Smart Meetings as an agent of change in the meetings industry, and was named by Meetings Today as one of the top twenty 2020 Meetings Trendsetters, recognizing those who stepped up when the industry needed them most.

Through Priest-Heck's leadership, Freeman continues to transform live events, working as a team to reshape experiences — virtual, in-person, or integrated — that unite people for the moments that matter, no matter the format or timeframe.

Related: FREEMAN NAMES JANET DELL AS CEO WHEN BOB PRIEST-HECK RETIRES IN JULY

Elli Riley joined Trade Show Talk to share her experience as the VP, HIMSS Global Conference & Exhibition, for Informa Markets. Riley joined the Healthcare Information and Management Systems Society (HIMSS) in December 2002 and has more than 28 years of experience in the meetings industry. Last summer, the HIMSS Global Health Conference & Exhibition was acquired by public company Informa, and Riley joined the Informa team in September 2023. Today Riley is the business lead for the HIMSS Global Conference & Exhibition and oversees the marketing, sales, content and operations teams. In March, the 2024 HIMSS Global Health Conference & Exhibition attracted 26,800 healthcare technology professionals and 971 exhibitors across 440,066 square feet of exhibit space at the Orange County Convention Center in Orlando, Fla. We talked about moving from the association to the independent organizer side. She shared insight on what was new at this year's trade show — the first to be produced under Informa's ownership.

Our guest

Elli joined the Healthcare Information and Management Systems Society (HIMSS) in December 2002 and has more than 28 years of experience in the meetings industry.

While at HIMSS, Elli successfully managed the growth of the annual conference exhibition, which doubled in size and number of exhibitors and sponsorships during her tenure at association. She was also part of the core team that launched two of the HIMSS international conferences in Europe and Asia.

Last summer, the HIMSS Global Health Conference & Exhibition was acquired by Informa, and Elli joined the Informa team in September of last year. After making the move from the association to the independent organizer side, today Elli is the business lead for the HIMSS Global Conference and oversees the marketing, sales, content and operations teams.

In March, the 2024 HIMSS Global Health Conference & Exhibition attracted 26,800 healthcare technology professionals and 971 exhibitors across 440,066 sq. ft. at the Orange County Convention Center in Orlando, Fla.

Elli has a B.S. from Ball State University where she majored in Communications with a minor in Public Relations and is currently seeking her masters degree. She grew up in northeast Indiana and now resides outside Nashville, TN with her husband, two children and two pups.

Podcast Host: Danica Tormohlen

An award-winning journalist who has covered the trade show industry since 1994, Danica Tormohlen is VP of Content for Informa Connect. In her role, she oversees content for Trade Show News Network, Corporate Event News and Exhibit News Now. These leading media brands publish websites, newsletters, social media channels, video, podcasts and online and in-person programming for the trade show, corporate event and exhibition industries.

Tormohlen currently serves on the executive committee for the Women in Exhibitions Network North America chapter. She has been a speaker and moderator at major industry events, including the TSNN Awards, IMEX, IAEE, SISO, UFI, ESCA and Large Show Roundtable — to name a few.

Thank you to our sponsor!

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Lindsay Arell joined Trade Show Talk to share her experience as the CEO of Honeycomb Strategies, a consulting firm she launched in 2009 to provide innovative sustainable operational strategies for the hospitality, sports and events industry. Today some of her clients include: SoFi Stadium, Philadelphia Eagles, Minnesota Vikings, Informa, Emerald, Freeman and VISIT DENVER. In April 2024, she was also appointed chief sustainability officer of ASM Global, a venue management company that operates more than 350 convention centers, arenas, stadiums and theaters around the globe. We talked about her ambitious plans to execute a portfolio-wide framework for reaching sustainability goals like diverting more than 50% of waste overall and eliminating front-of-house single-use plastic by 2025. She shared insight on sustainability trends and challenges right now and what's meaningful when it comes to event and venue certification. Find out why she thinks sustainability has (finally) shifted from obligation to opportunity in 2024.

Our guest

Lindsay Arell has been pioneering sustainability efforts for the live event industry for two decades for professional sports teams, venues and events of all kinds. She began her career in the industry in 2003 as event manager at the Colorado Convention Center in Denver.

She also worked at Freeman before returning to the Colorado Convention Center as the country' s first Sustainability Manager for a convention center. Her first big event was the Democratic National Convention, in which the Denver mayor had the goal for the most "sustainable convention in history."

After that success, she launched Honeycomb Strategies in 2009. Honeycomb Strategies is a consulting firm devoted to innovative and sustainable operation strategies for the hospitality, sports, and events industry. Going beyond the environment, the company approaches sustainability as an opportunity to engage and create community. Rather than a checklist, they work with partners to understand their goals, priorities, and impacts of today and for the future.

Today some of her clients include: SoFi Stadium, Philadelphia Eagles, Minnesota Vikings, Informa, Emerald, Freeman, and VISIT DENVER.

In 2022, Arell was tapped to led the development of the ASM Global Acts Sustainability Plan, an ambitious, portfolio-wide framework for reaching sustainability goals for the world's largest venue manager. In 2023, ASM rolled out its plan to convert its portfolio into the most sustainable venues on Earth. In April 2024, she was appointed chief sustainability officer (CSO) for ASM Global.

Arell is past Chair of the Event Industry Council Sustainability Committee. She is based in Crested Butte, Colo.

Her LinkedIn profile is available here.

Podcast Host: Danica Tormohlen

An award-winning journalist who has covered the trade show industry since 1994, Danica Tormohlen is VP of Content for Informa Connect. In her role, she oversees content for Trade Show News Network, Corporate Event News and Exhibit News Now. These leading media brands publish websites, newsletters, social media channels, video, podcasts and online and in-person programming for the trade show, corporate event and exhibition industries.

Tormohlen currently serves on the executive committee for the Women in Exhibitions Network North America chapter. She has been a speaker and moderator at major industry events, including the TSNN Awards, IMEX, IAEE, SISO, UFI, ESCA and Large Show Roundtable — to name a few.

Thank you to our sponsor!

What if you could prove your event is working with hard facts and learn how to make it even better? With Zenus's Ethical Vision AI, you can protect your budget and have detailed reporting. Learn how that's all possible at Zenus.AI

U.S. Travel Association President and CEO Geoff Freeman joined Trade Show Talk to share his experience as the leading advocate for the $1.1 trillion U.S. travel and hospitality industry. In this role since September 2022, Freeman talked about recent lobbying wins, including the Congressional passage in March of $50 million in funding for the U.S. Department of State to reduce visitor visa interview wait times — welcome news for business events, with average wait times of 400 days for top markets like Mexico, Brazil, India and Columbia. We did a deep dive into the data from a Tourism Economics forecast that revealed international inbound travel and domestic business travel will continue to remain below pre-pandemic levels in 2024. Find out what he thinks it will take to bring back international travel to the U.S. and domestic business travel to pre-pandemic levels.

Want to know more about what U.S. Travel? Here are links to recent news:

U.S. Travel Applauds Much-Needed Funding to Lower Visitor Visa Wait Times

Stunning New Research Ranks United States Nearly Dead Last in Competition for Global Travelers

Commission on Seamless and Secure Travel

Hundreds of Travel Advocates from 50 States Call for Action on Capitol Hill

Top legislative priorities at U.S. Travel's Destination Capitol Hill (fly-in):

• Lower visitor visa wait times, which average 400 days for top source markets

• Lower customs wait times, which can reach up to two hours at peak times at major U.S. airports

• Fully fund the office of the Assistant Secretary of Commerce for Travel and Tourism for FY 2025

• Advance the Federal Aviation Administration reauthorization bill

Seamless & Secure Travel Commission Field Visit to Las Vegas Spotlights TSA Innovations

U.S. Travel on FAA Reauthorization Committee Passage: Get Compromise Bill to President's Desk

NEW Forecast Predicts United States will Continue to Struggle for International Inbound, Domestic Business Travel

Bio As president and CEO of the U.S. Travel Association, Geoff Freeman is the leading advocate for the $1.1 trillion U.S. travel and hospitality industry.

In this role, Freeman is charged with ensuring the industry's full recovery from COVID-19, positioning the industry to seize emerging opportunities in a post-pandemic market environment and further establishing travel as a vital economic force in the United States.

Freeman is a seasoned association CEO with a proven track record of building successful organizations that unite member interests, grow member value, increase revenue and unlock growth opportunities. Prior to joining U.S. Travel, Freeman was president and CEO of the Consumer Brands Association, the trade association for America's $2.1 trillion food, beverage and consumer products industry. During his tenure, Freeman launched a strategic campaign to transform the association into a powerful, modern advocacy organization aimed at driving growth and delivering sound regulatory and legislative outcomes that benefit industry leaders and consumers. During his tenure, Freeman grew membership by 35 percent and boosted total revenue by nearly 50 percent.

Freeman joined the Consumer Brands Association after serving for five years as president and CEO of the American Gaming Association (AGA). In that role, Freeman led a successful effort to reform and modernize the AGA, build public support for the gaming industry and open new pathways for industry growth. Under his leadership, the AGA spearheaded a multi-year, research-driven campaign to demonstrate gaming's broad support across the political spectrum and promote the industry's role in spurring economic growth, job creation and tax revenues in communities across more than 40 states where gaming is legal. That campaign created the tailwinds needed to advance AGA's signature initiative achieved under Freeman – the legalization of sports betting in the United States. While leading AGA, Freeman drove a 200 percent increase in membership and doubled association revenue.

Freeman previously served as COO of the U.S. Travel Association from 2011 to 2013, helping to conceive and lead a campaign that resulted in the passage of the bipartisan Travel Promotion Act, which was hailed as "the industry's biggest legislative victory in a decade." In the aftermath of 9/11, Freeman created a blue-ribbon panel headed by former Homeland Security Secretary Tom Ridge to analyze how to improve travel security without compromising travel efficiency. This effort led directly to the creation of TSA PreCheck. Both the Travel Promotion Act and TSA PreCheck demonstrate Freeman's ability to identify industry opportunities, craft a winning policy response and drive campaigns that succeed in gaining broad support among diverse stakeholders.

Freeman's previous experience includes roles at APCO Worldwide, America's Health Insurance Plans and Freddie Mac.

A graduate of the University of California, Berkeley, Freeman lives in Arlington, Va., with his wife and three children.

His LinkedIn profile here.

Podcast Host: Danica Tormohlen

An award-winning journalist who has covered the trade show industry since 1994, Danica Tormohlen is VP of Content for Informa Connect. In her role, she oversees editorial for Trade Show News Network, Corporate Event News and Exhibit News Now. These leading media brands publish websites, newsletters, social media channels, video, podcasts and online and in-person programming for the trade show, corporate event and exhibition industries.

Tormohlen currently serves as a board member for Women in Exhibitions Network North America chapter. She has been a speaker and moderator at major industry events, including the TSNN Awards, IMEX, IAEE, SISO, UFI, ESCA and Large Show Roundtable — to name a few.

Thank you to our sponsor!

What if you could prove your event is working with hard facts and learn how to make it even better? With Zenus's Ethical Vision AI, you can protect your budget and have detailed reporting. Learn how that's all possible at Zenus.AI

Hillary Smith joined Trade Show Talk to share her experience as a female entrepreneur in the event industry. In 2008, Hillary co-founded Koncept Events, a destination management company (DMC) that was named an INC 5000 Fastest Growing Private Companies in America in both 2018 and 2019. After building a client base that included Fortune 500 & 100 companies like McKinsey & Company, Bank of America, Proctor & Gamble and Nike, she sold the business in 2019 to PRA, a DMC powerhouse that was itself acquired by PE-firm Eagletree Capital in March 2023. She talked about joining the PRA team for five years to establish a centralized function for strategy and creative within the organization's 250+ people across 29 destinations. In 2023, she struck off on her own again and founded Smith + Stone. Find out why she launched this new creative leadership and consulting business and how she's empowering organizations through innovative strategic design processes.

Our guest

Hillary Smith, CMP, CSEP, has a passion and proven track record of leading and cultivating cultures of creative thinkers. She is an award-winning visionary who has mastered the Design Thinking Process, a method of creative problem solving used by megabrands like Starbucks, Amazon and Apple. Smith has more two decades of experience leading strategy in the meetings and events creative space. She is a true disruptor and change agent with the ability to follow through with tactical implementations.

An entrepreneur at heart, Smith co-founded Koncept Events in 2008, a leading destination management company in North America. There, she designed events for many Fortune 500 & 100 companies including McKinsey & Company, Bank of America, Proctor & Gamble, and Nike. Koncept Events was named as one of the INC 5000 Fastest Growing Private Companies in America in both 2018 and 2019. Around that time, PRA acquired Koncept Events, and Smith was brought on to establish the centralized function of Strategy and Creative within the organization of more than 250 people spanning across 29 destinations. Smith is most proud of the team she assembled and the process, tools and overall methodology that ultimately facilitate a safe space for dreamers, thinkers and doers to make an impact in an industry craving rich human experiences.

In 2023, Hillary founded Smith & Stone Creative Leadership and Consulting, empowering organizations through innovative strategic design processes. Recognized as a 'creative force,' she effortlessly embodies the audience, crafting custom experiential journeys. As an inspiring speaker and coach, she delivers creative engagements and workshops on journey mapping, persona and empathy mapping.

About Smith + Stone ·

Smith has an insatiable hunger for new ideas, and she brings those ideas to life with the precision and exactness of a surgeon by always leading with the "why." This ensures business strategy and objectives are intentionally and unexpectedly woven into the events she designs. With boundless curiosity and as a true ambassador of the creative process, Smith continues to innovate alongside her team and clients as the Founder of Smith & Stone Creative Leadership & Consulting. Follow the company page on LinkedIn or Instagram @smithandstonecreative

Podcast Host: Danica Tormohlen

An award-winning journalist who has covered the trade show industry since 1994, Danica Tormohlen is VP of Content for Informa Connect. In her role, she oversees editorial for Trade Show News Network, Corporate Event News and Exhibit News Now. These leading media brands publish websites, newsletters, social media channels, video, podcasts and online and in-person programming for the trade show, corporate event and exhibition industries.

Tormohlen currently serves as a board member for Women in Exhibitions Network North America chapter. She has been a speaker and moderator at major industry events, including the TSNN Awards, IMEX, IAEE, SISO, UFI, ESCA and Large Show Roundtable — to name a few.

Thank you to our sponsor!

What if you could prove your event is working with hard facts and learn how to make it even better? With Zenus's Ethical Vision AI, you can protect your budget and have detailed reporting. Learn how that's all possible at Zenus.AI