In business communications, be it verbal, email, text or chat, there should always be respect. There may not always be agreement, however the discussion should serve a purpose, be cohesive, and never cross the line of yelling and profanity. We have all seen the infamous Facebook posts at the fast-food places where a customer gets so angry they pull on the employees, throw drinks, curse and more. What takes us there? I will give you my testimony and if you would like to join me in the studio to tell us about your BEST and WORST experiences.. simply let me know.