In this Employee Spotlight, we sit down with Shawna from our Customer Care Center, who has been with Healey for over 11 years. She shares her journey through the company, what makes the Customer Care Center such an important part of our team, and how training has played a key role in her success. Shawna also gives her thoughts on the future of AI in customer service and how it can help us become more efficient while keeping our personal touch.