In this episode of NovoEDTalks, Chantelle Nash, Director of Functional Training and Enablement at BAE Systems, shares how her team supports a highly regulated frontline workforce through streamlined training and effective communication strategies. She discusses the challenges of balancing compliance with operational demands and the importance of foundational processes, voice-of-customer feedback, and clear metrics. Chantelle gives a great overview of how she is building scalable systems that prioritize both technical skill development and human connection.