In this episode of Caffeinated CX we talk training. This is an outline of our training curriculum we use for brand new Customer Service Reps. And it works. 
Things covered in this episode:
Onboarding
Company Culture and Values
Stoicism
Customer Experience
Icebreakers.
If you have any questions, please reach out to me on LinkedIn: https://www.linkedin.com/in/davidjpowers2/
The Caffeinated CX LinkTree: https://linktr.ee/caffcx

In this episode of Caffeinated CX we talk training. This is an outline of our training curriculum we use for brand new Customer Service Reps. And it works. Things covered in this episode: Onboarding Company Culture and Values Stoicism Customer Experience Icebreakers. If you have any questions, please reach out to me on LinkedIn: https://www.linkedin.com/in/davidjpowers2/ The Caffeinated CX LinkTree: https://linktr.ee/caffcx

In this episode of Caffeinated CX we talk training. This is an outline of our training curriculum we use for brand new Customer Service Reps. And it works.&nbsp;
Things covered in this episode:
Onboarding
Company Culture and Values
Stoicism
Customer Experience
Icebreakers.
If you have any questions, please reach out to me on LinkedIn: https://www.linkedin.com/in/davidjpowers2/
The Caffeinated CX LinkTree: https://linktr.ee/caffcx

Training Customer Service Reps

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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Training Customer Service Reps

Training Customer Service Reps

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