Training Matters

Listen to Honey Shelton and Debbie Crawford as they share their thoughts on fraud on the frontline and how to prevent it. Both Debbie and Honey have an extensive background in banking. They are in a unique position to discuss security issues banks and credit unions have to deal with on the frontline. You'll learn the consequences of the wrong approach can be hard!

Honey talks with InterAction Training's very own Zack Merril. Zack was responsible for managing a branch, determining and developing training needs, and finding the right people for the bank or credit union. His unique combination of responsibilities has given him valuable insights in how to manage your branch and your people. Honey and Zack also discuss how the universal banker could change the banking landscape. You have to hear this to elevate your staff to a new level of professionalism and provide a memorable customer service.

In this month's Training Matters, Honey talks to Adelee Mirelez, Performance Improvement Consultant and Director of the Contact Center at Insperity. They discuss call center management and best practices. Adelee shares the secrets on finding the right call centers agents and providing amazing training to ensure they really excel. Learn how to stay on top of things when your call center agents have to deal with a high call and email volume and upset customers. Find out what essential tools you need to give your call center agents the ability to shine in their job.

Tune in to hear what webinar expert, Mark Bennett, has to say on the value and importance of webinars for your bank or credit union staff responsible for training. Find out great ways webinars can boost your knowledge and skills without the issues commonly associated with training. In this 4th episode of Training Matters, Mark and Honey also discuss why every trainer should attend the upcoming Bank Trainers Conference.

In this month's episode, Honey talks to Cindy Rowan, President at Performance Management Solutions and expert in performance assessment. Honey and Cindy discuss why assessing training needs is important and how to perform one at your bank or credit union with a simple but effective six-step process.

What is happening with the sales culture at your financial institution? In this episode, your host, Honey Shelton, talks with Bill Gibson, VP, CoreTrac about different efficiencies and key behaviors that result in bumping up sales at your company. Bill has an extensive background in consulting with banks and credit unions on strategies that help track progress with your sales culture. Listen to Bill’s experience and expertise in this episode of Training Matters! You’ll want marketing, retail, training and leadership to tune in to hear how to get your sales culture where you want it to be!

Are you and your team prepared for all the ways training delivery is changing? In this episode, Honey Shelton talks to Mary Beth Guard about topics that are going to shake up the financial world. Mary Beth is an attorney, co-founder of bankersonline.com and executive manager of BOL Insiders. Listen to her unique insights in this first episode of Training Matters! Train your staff to be fully prepared for these upcoming changes!

Are you and your team prepared for all the challenges 2015 will bring? In this episode, your host, Honey Shelton, talks to Mary Beth Guard about topics that are going to shake up the financial world. Mary Beth is an attorney, co-founder of bankersonline.com and executive manager of BOL Insiders. Listen to her unique insights in this first episode of Training Matters! You'll want to train your staff to be fully prepared for these upcoming changes!