Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this episode of The MRO Show, she shares practical tips that often get missed, including how the simple technique of “mirror and validate” can help maintenance professionals de-escalate resident concerns and build trust.

Want more training for your team?

Explore Chadwell University’s maintenance training, certifications, and professional development: https://www.chadwellsupply.com/university/

More multifamily maintenance resources: https://www.chadwellsupply.com/resources/articles/maintenance-library/

Guest: Heather Sanchez, Senior Trainer, Chadwell University

Host: Adam Porter, Communications Manager, Chadwell Supply

#SoftSkills #EmotionalIntelligence #DeescalationTraining #MaintenanceTraining #Multifamily