Heather Sanchez wants 10%... Because, when you find the time and make the effort, that 10% shift will help you manage stressful situations more easily, help residents go from angry to appreciative faster, and create opportunities for every member of your team to be more successful. We move toward what we focus on, so let’s go get that 10 percent!

Want more training for your team?
Explore Chadwell University’s maintenance training, certifications, and professional development: https://www.chadwellsupply.com/university/

More multifamily maintenance resources: https://www.chadwellsupply.com/resources/articles/maintenance-library/

Guest: Heather Sanchez, Senior Instructor, Chadwell University
Host: Adam Porter, Communications Manager, Chadwell Supply

#TheMROShow #ChadwellSupply #ChadwellUniversity #MultifamilyMaintenance #SoftSkills

Sometimes, the maintenance and operations teams aren’t on the same page. Nichole Curl delivers two key mindset shifts to get everyone on point—reducing conflict, increasing connection, and setting properties up for success.

Want more training for your team?
Explore Chadwell University’s multifamily maintenance training, certifications, and professional development resources: https://www.chadwellsupply.com/university

More multifamily maintenance resources: https://www.chadwellsupply.com/resources/articles/maintenance-library/ 

Guest: Nichole Curl, Chadwell University Directior
Host: Adam Porter, Communications Manager, Chadwell Supply

#TheMROShow #ChadwellSupply #ChadwellUniversity #MultifamilyMaintenance #PropertyManagement

Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this episode of The MRO Show, she shares practical tips that often get missed, including how the simple technique of “mirror and validate” can help maintenance professionals de-escalate resident concerns and build trust.

Want more training for your team?

Explore Chadwell University’s maintenance training, certifications, and professional development: https://www.chadwellsupply.com/university/

More multifamily maintenance resources: https://www.chadwellsupply.com/resources/articles/maintenance-library/

Guest: Heather Sanchez, Senior Trainer, Chadwell University

Host: Adam Porter, Communications Manager, Chadwell Supply

#SoftSkills #EmotionalIntelligence #DeescalationTraining #MaintenanceTraining #Multifamily

Gunnar Rastenburg has a simple strategy for success... When you are intentional about doing these three things, you will flourish. Even when life doesn't always make sense—if you make the best of every opportunity, keep showing up, and keep serving, opportunities will come and success will find you.

Guest: Gunnar Rastenburg, Sales Professional, Chadwell Supply
Host: Adam Porter, Communications Manager, Chadwell Supply

Is your team in sync with the rhythm of your property? Do you sometimes feel like things are not lining up, like you’re trying to hold on but your grip is slipping? What is the cost of keeping up? What is the value lost when multifamily operations don’t have what they need to take care of their properties and their customers?

Multifamily industry veteran and EVP of Sales at Chadwell Supply, John Daniell, talks about the importance his team places on being an advocate and a resource for multifamily operators to make it easier for them to care for the property and their residents in ways that are fast, efficient, and profitable. 

“We’re here to create solutions,” John says, “To remove obstacles so our customers can be more successful.”

GUEST: John Daniell, Executive Vice President of Sales

HOST: Adam Porter, Communications Manager

Derek Aleman has been a multifamily renovations project partner for more than a decade. In that time, he’s seen the good, the bad, and the ugly when it comes to CapEx in multifamily. In this episode, Derek shares 3 questions that will set property teams up for community upgrade wins, and he reveals the one step he takes in the very beginning of every project that consistently leads to successful CapEx projects.

GUEST: Derek Aleman, Renovation National Account Manager

HOST: Adam Porter, Communications Manager, Chadwell Supply

New market pioneer Michael Stewart opens up about what it takes to sustain success, how to build relationships that matter, and find your joy in serving others. Life is not always easy, but he still believes he has the “greatest gig” in the world and that opportunities are there for everyone to find something fun and fulfilling to do with their time. What can you do, today, to make the most of an opportunity? Michael has an idea, and he shares it on this episode of The MRO Show.

GUEST: Michael Stewart, Sales Manager, Chadwell Supply
HOST: Adam Porter, Communications Manager, Chadwell Supply

Maintenance technicians are often the face of a multifamily community, and they play a primary role in resident satisfaction—but what is the best way for managers to make sure their maintenance pros have the skills they need to be successful? In this episode, Nichole Curl, Chadwell University Director and “2026 Top 25 Most Influential HVACR Educators & Trainers,” breaks down what new, what’s effective, and what managers need to know to set their maintenance teams up for success.

Guest: Nichole Curl, Director, Chadwell University

HOST: Adam Porter, Marketing Communications, Chadwell Supply

Management companies and maintenance pros are making important decisions every day about how and where to invest their resources. They deserve accurate information and a good understanding of the facts in order to make the best decisions for their properties. Maintenance educator Mark Sharp shares important insight about real concerns maintenance teams have right now and practical advice management companies can use to get more NOI and less headaches out of MRO and CapEx projects.

GUEST: Mark Sharp, CEO, The Maintenance Academy

HOST: Adam Porter, Marketing Communications, Chadwell Supply

A.I. and other tech tools should make teams more efficient, effective, and excited, but with so many options available, which tools make the most sense for multifamily operations? Sean Landsberg and his AppWork team know property management, because they’ve done it. In this episode, Adam and Sean talk about how managers can get actionable data through tech tools maintenance pros will actually use.

GUEST: Sean Lansberg, Founder & CEO AppWork

HOST: Adam Porter, Communications Manager, Chadwell Supply