The MRO Show

In this episode, renovations expert, Hank Childers, suggests three steps that will help multifamily owners, managers, and maintenance pros avoid CapEx surprises and set themselves up for community refresh success.

GUEST: Hank Childers, Regional Director of Field Renovations, Chadwell Supply

HOST: Adam Porter, Communications Manager, Chadwell Supply

What is leadership? And how can we all become more effective leaders? Stephanie and Michelle answer these questions, and along the way, they talk about how to get buy-in, how to introduce change, and how high-level leaders bring their teams through difficult situations. Learn how to encourage healthy discussions that create authentic connection and drive sustainable success as you lead with influence!

Guest: Stephanie Puryear Helling, Speaker and Executive Leadership Consultant

Host: Michelle Childers, VP Industry Relations, Chadwell Supply

Discover how to go from a maintenance technician to a maintenance professional! Mark Sharp, Director of Education at The Maintenance Academy, joins Adam Porter to explore new opportunities in multifamily maintenance education. They discuss how maintenance is changing and how the multifamily industry is adapting to that change. Learn how maintenance techs can make the most of opportunities in the industry, invest in themselves, grow their skills, and level up quickly.

Host: Adam Porter, Marketing Communications, Chadwell Supply

Guest: Mark Sharp, CAMT, Director of Education, The Maintenance Academy

What are multifamily maintenance pros really thinking about? How would they rank their job concerns? From what it really means to be on call and what they really want from management, to wondering if they will ever get a good night’s sleep, Chris and Michelle reveal what maintenance technicians said they really care about—and why!

Guest: Chris Caramanica, Director of Facilities, WinnCompanies

Host: Michelle Childers, VP Industry Relations, Chadwell Supply

Multifamily is an amazing industry, and, when we invest in our teams, we make it even better. That’s the message Rachel Palmer wants everyone to hear; and in this episode, she and Rebecca Wagner offer clear, actionable tips on how to hire the right people, train them up, and set the tone for success. Their conversation will inspire and equip you to transform skills gap challenges into growth opportunities.

Guest: Rachel Palmer, CAO, American Landmark

Host: Rebecca Wagner, Vice President of Marketing, Chadwell Supply

Is centralization of maintenance management the future of multifamily? Katelyn Utsey believes it is, and many in multifamily agree. In this podcast, Katelyn and Rebecca Wagner break down the benefits and challenges of maintenance centralization, where the multifamily industry is headed, and how we will get there.

Guest: Katelyn Utsey, Vice President, H2 Real Estate

Host: Rebecca Wagner, Vice President of Marketing, Chadwell Supply

Recent surveys reveal that many maintenance technicians are questioning their career opportunities. Berry Craven, Regional Service Manager, Ginkgo Residential, and Adam Porter, Marketing Communications, Chadwell Supply talk about the opportunities in multifamily maintenance, what it takes to build a long-term career, and what management companies can do to keep promising talent on their team.

Guest: Berry Craven, Regional Service Manager, Ginkgo Residential

Host: Adam Porter, Marketing Communications, Chadwell Supply

Maintenance technicians are the property representatives who residents see most often. For many, they are the face of the company. Multifamily industry veteran, Angie Drysdale, shares practical tips and simple habits that will encourage and equip your maintenance team to build and strengthen relationships with your residents, creating a real sense of community at the property.

Guest: Angie Drysdale, Regional Maintenance Director, Willow Bridge

Host: Michelle Childers, VP Industry Relations, Chadwell Supply

Multifamily HVAC is undergoing a massive shift. R-410A equipment is being phased out, and R-410A refrigerant is being phased down. New A2L refrigerants and equipment are now available, and multifamily customers have a choice to make. To help our valued customers make that call, King Tong joins the MRO Show to discuss the features and benefits of R-32.

Guest: King Tong, Director of Product Management, Goodman Air Conditioning & Heating

Host: Adam Porter, Marketing Communications, Chadwell Supply