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TRANSFORM EPISODE: Brandon Sammut, Chief People Officer at Zapier
Leveraging AI and Automation in People Management with Brandon Sammut from Zapier.
This episode is in partnership with Transform, we are very grateful and excited to be working with this wonderful community. Go check them out here. In this episode of the Built by People Podcast, host Dave D'Angelo welcomes Brandon, Chief People Officer at Zapier.
Brandon shares his unique career journey from education to tech and explains how he joined Zapier. He delves into the transformative role of AI and automation in HR, providing specific examples like Zapier's new hire onboarding and customer support team.
Brandon discusses the importance of management alignment, clear communication, and cultural change in successfully adopting new technologies. He concludes with parting advice on the opportunities automation and AI present in people management.
00:00 Welcome to the Built by People Podcast
00:47 Brandon's Career Journey
02:17 Joining Zapier: Motivation and Insights
05:22 Automation and Personalization at Zapier
06:59 AI and Cultural Change in Customer Support
10:39 Strategies for AI Adoption
14:04 Parting Advice and Closing Remarks
Previ is a private pricing network that is free for companies to launch and maintain. It saves employees $2,200/year on essential services like their cell phone and auto insurance bill. Visit here to learn more.
View all episodes
By Dave D'AngeloLeveraging AI and Automation in People Management with Brandon Sammut from Zapier.
This episode is in partnership with Transform, we are very grateful and excited to be working with this wonderful community. Go check them out here. In this episode of the Built by People Podcast, host Dave D'Angelo welcomes Brandon, Chief People Officer at Zapier.
Brandon shares his unique career journey from education to tech and explains how he joined Zapier. He delves into the transformative role of AI and automation in HR, providing specific examples like Zapier's new hire onboarding and customer support team.
Brandon discusses the importance of management alignment, clear communication, and cultural change in successfully adopting new technologies. He concludes with parting advice on the opportunities automation and AI present in people management.
00:00 Welcome to the Built by People Podcast
00:47 Brandon's Career Journey
02:17 Joining Zapier: Motivation and Insights
05:22 Automation and Personalization at Zapier
06:59 AI and Cultural Change in Customer Support
10:39 Strategies for AI Adoption
14:04 Parting Advice and Closing Remarks
Previ is a private pricing network that is free for companies to launch and maintain. It saves employees $2,200/year on essential services like their cell phone and auto insurance bill. Visit here to learn more.