Transform NOW

In this episode, host Michael Marchuk interviews Harish Ramaswamy and Paula Carneiro Cox about the intelligent automation journey with Lowe's and Wonderbotz. Harish explores the way that they started and adopted automation to drive real value as Paula talks about the importance of the partnership between SS&C Blue Prism and Wonderbotz in supporting Lowe's.

They highlight the importance of identifying friction points in the customer and employee experience and solving for them as well as emphasize the need for a top-down and bottom-up approach to automation, with ideas coming from both levels of the organization. The conversation touches on the value of automation in driving growth and profitability, the importance of business-led and technology-driven solutions, and the need for efficient application of technology to avoid technical debt.

Here’s what we talked with Harish and Paula about: 

-How to identify friction points in the customer and employee experience and solve for them through automation.

-How to take a top-down and bottom-up approach to automation, with ideas coming from both levels of the organization.

-Why automation can drive growth and profitability by improving efficiency and effectiveness.

-Where to focus on business-led and technology-driven solutions to solve specific business problems.

-How to efficiently apply technology to avoid technical debt and ensure scalability and sustainability.

-How partners can help organizations stay updated and aligned with automation trends.

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At SS&C Blue Prism Live in New York City on April 30, 2024, Brad Hairston caught up with Mark Pedersen, Co-Founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who will explain how his virtual agents are helping companies effectively conduct the various internal and external conversation journeys happening each and every day across their organization.

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Here’s what we talked with Mark about: 

*What CLEVVA provides to companies

*Why typical chatbots and voice bots don’t work

*How CLEVVA virtual agents automate conversations like a human agent across multiple channels

*How CLEVVA leverages GenAI technologies accurately and reliably

*How virtual agents work with SS&C Blue Prism digital workers and process intelligence

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On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

Attributions toward artificial agents in a modified Moral Turing Test https://www.nature.com/articles/s41598-024-58087-7

AI engineers report burnout and rushed rollouts as ‘rat race’ to stay competitive hits tech industry

https://www.cnbc.com/2024/05/03/ai-engineers-face-burnout-as-rat-race-to-stay-competitive-hits-tech.html

OpenAI may have a ChatGPT surprise planned just before Google I/O 2024

https://www.androidauthority.com/openai-chatgpt-search-announcement-date-3441690/

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On this podcast, Brad Hairston talks with Simon Ratcliffe, partner at Beyond M&A, who talks about his experience with performance improvement in the private equity sector and where automation and AI fit into it.

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Here’s what we talked with Simon about:

*How his psychology background factors into his current advisory work

*The current state of M&A activity

*Driving value creation in acquisitions

*The role of automation and AI in driving performance improvement

*How the GenAI explosion is impacting M&A activity

*The private equity company appetite for automation and AI

*The potential impact of GenAI on professional services and other industries

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On this podcast, Brad Hairston talks with Paul Taylor, Chief Marketing Officer at SS&C Blue Prism, who breaks down the key insights from Forrester's latest research on the real business benefits realized by companies that have invested in intelligent automation.

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Here’s what we talked with Paul about:

*What the Forrester Total Economic Impact (TEI) report is all about

*The most impactful insights/takeaways/surprises from TEI

*What TEI says about revenue growth from intelligent automation

*What companies are doing to drive sustainable success from automation

*Common challenges facing companies during their automation journey

*What we can learn from the TEI findings on automation costs

*What TEI tells us about business value achieved from intelligent automation

*The qualitative benefits that TEI assessed 

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Link to download the Forrester Total Economic Impact Report: https://www.blueprism.com/resources/analyst-reports/forrester-tei-2024/

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On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

Elon Musk jokingly says AI could potentially win the US Presidential election in 2032 while at the "Oscars of Science" ceremony 

https://www.windowscentral.com/software-apps/elon-musk-jokingly-says-ai-could-potentially-win-the-us-presidential-election-in-2032-while-at-the-oscars-of-science-ceremony

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Global Robot Kitchen Market to Surge to $3.35 Billion by 2024, Driven by Automation and Consumer Demand for Convenience

https://finance.yahoo.com/news/global-robot-kitchen-market-surge-151100326.html

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Google's Deep Mind AI can help engineers predict "catastrophic failure"

https://www.freethink.com/robots-ai/googles-deep-mind-ai-catastrophic-failure?utm_source=tldrai

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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

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News stories covered in this episode:

*Business Process Management Market To Reach USD 83.2 Billion By 2032 | DataHorizzon Research

https://finance.yahoo.com/news/business-process-management-market-reach-055500802.html

*Scientists create 'toxic AI' that is rewarded for thinking up the worst possible questions we could imagine https://www.livescience.com/technology/artificial-intelligence/scientists-create-toxic-ai-that-is-rewarded-for-thinking-up-the-worst-possible-questions-we-could-imagine

*Meet your new IT superhero: Citizen developers flex their AI muscles https://www.msn.com/en-us/money/technology/meet-your-new-it-superhero-citizen-developers-flex-their-ai-muscles/ar-AA1nsWp9

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On this podcast, Brad Hairston talks with Manuj Aggarwal, CIO at TetraNoodle and a Top Voice in AI on social media, who addresses some common misperceptions about AI and talks about how AI is positively impacting society and business if it is applied the right way.

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Here’s what we talked with Manuj about: 

*How technology changed Manuj's life trajectory

*How TetraNoodle helps companies define the appropriate AI strategy

*How GenAI affects Traditional AI

*The societal impacts of AI

*The importance of AI getting designed and trained by people who understand humans really well

*The business functions that will be completely transformed first by AI

*How companies lagging behind in AI can catch up

*Getting business leaders fully engaged in the AI revolution

*Preparing the next generation of workers

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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

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News stories covered in this episode:

*Paying tribute to DALL-E 2 as it sunsets

*Is the US headed to a 32-hour workweek as a result of automation and AI?

*will.i.am (Black Eyed Peas) an AI champion?

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Links to articles referenced in this podcast:

https://arstechnica.com/information-technology/2024/04/when-ai-images-were-mind-blowing-early-users-recall-the-first-days-of-dall-e-2/

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On this podcast, Brad Hairston talks with Girish Pai, Technology Portfolio Director at Ericsson, who talks about Ericsson's automation capability and the successful returns they have achieved with it. Telco is an extremely fast-moving industry, and emerging tech is making it go even faster. The need for agility and versatility to respond to changes in this sector is greater than ever, and intelligent automation is filling this role in a big way.

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Here’s what we talked with Girish about: 

*Ericsson’s automation journey to date

*Ericsson's value realization methodology for automation initiatives

*The role of intelligent automation in growth and customer engagement strategies

*Keeping the business operations stakeholders engaged

*Where GenAI will likely have the biggest impact

*Advice for scaling

*Managing a heterogeneous automation platform

*What’s next for Ericsson’s automation program

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