Transform NOW

In this episode, host Michael Marchuk sits down with Rob Whiteman, author of the book "Artificially Human - Making Sense of Automation and AI". Rob's extensive experience as the leader of McKinsey's automation services practice from 2016-2022 provides him with exceptional insights into the automation practices for organizations large and small, public and commercial, in nearly every industry. Michael talks with Rob about his experiences and the wisdom he's outlined in his book to caution and inspire people building digital transformation programs using automation and AI.

Here’s what we talked with Rob about: 

- Why technology alone isn't enough to build a competitive advantage

- How we're training machines to be more human while people become used to speaking with machines

- Where the biggest impacts on our society will likely be

Rob's book, "Artificially Human - Making Sense of Automation and AI" is available now on Amazon: https://a.co/d/jd4pszi

Other articles written by Rob Whiteman while he was leading the automation practice at McKinsey:

https://www.mckinsey.com/capabilities/operations/our-insights/making-healthcare-more-affordable-through-scalable-automation

https://www.mckinsey.com/capabilities/operations/our-insights/new-operations-management-systems-for-a-digital-world

https://www.mckinsey.com/capabilities/operations/our-insights/fueling-digital-operations-with-analog-data

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On this podcast, Brad Hairston speaks with Suzi Dack, Sr. Director, IT Business Applications at Banner Health, who explains how her organization is keeping intelligent automation on the forefront of every thing they are doing to advance patient care.

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Here’s what we talked with Suzi about: 

*How Banner Health has built out their intelligent automation team

*Automation success stories

*Celebrating automation successes with bot “birth announcements”

*Keeping intelligent automation on the radar with the executives

*The most impactful intelligent skill added to the automation program

*How Banner Health measures and communicates automation benefits

*How Banner Health has leveraged a Blue Prism implementation partner

*Advice for automation leaders looking to scale their program

*How Banner Health is bringing healthcare providers together to share automation best practices

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On this podcast, Brad Hairston speaks with Neil Murphy, Chief Sales Officer at ABBYY, who explains how Intelligent Document Processing (IDP) is removing this bottleneck and helping companies transform data from business-critical documents into actionable outcomes.

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Here’s what we talked with Neil about: 

*ABBYY’s origins and how it is differentiated in the IDP space

*Why IDP is an essential capability in today’s organization

*How ABBYY is built for the citizen developer

*Consumable “skills” accessible through the ABBYY Marketplace

*IDP in the healthcare sector

*Why Blue Prism and ABBYY are better together

*The advent of process intelligence and its impact on intelligent automation

*What the future holds for ABBYY

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On this podcast, Brad Hairston speaks with Brian Hesse, Sr. Director Product Management at SS&C Blue Prism, who explains how companies are leveraging BPM to reinvent the way work gets done and the benefits they are realizing.

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Here’s what we talked with Brian about: 

*The current state of the BPM market

*How BPM enables process redesign

*The trend toward more versus less automation technologies

*How BPM and RPA complement each other

*The intersection of automation and process mining

*How Chorus BPM will evolve in the future

*Chorus BPM differentiators

*BPM success stories

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On this podcast, our two co-hosts, Brad Hairston and Michael Marchuk, talk amongst themselves about some of the hottest topics in intelligent automation - adoption, change management, scaling, salary impacts, GenAI and ESG. It's scattershooting at its best!

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Here’s what Brad and Michael talked about: 

*Why so many people are talking about change management

*What’s keeping companies from scaling their automation capability

*Where generative AI is already being put into practice and how it will evolve

*The relationship between intelligent automation and ESG

*Industry sectors that have not yet fully embraced intelligent automation

*The potential impact of intelligent automation on salaries

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In this episode, Michael Marchuk talks with John Hill, founder and CEO of Silico AI, about building digital twins of your business processes to optimize the outcomes through automaton and process re-engineering. John covers the foundational concepts to allow you better understand why this technology will transform the way you approach your process improvement program.

Here’s what we talked with John about: 

- What is a digital twin and why it's important

- The differences between process mining and process simulation

- How to get the most out of your digital transformation program using process simulation

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In this episode of Transform NOW, host Michael Marchuk talks with Chris Marshall, author of the book "Decoding Change: Understanding what the heck is going on, and why we should be optimistic about our future". Chris explores the causes and effects of the rapid changes happening in the world today and argues that these changes are not random or chaotic, but rather follow certain patterns and principles that can be understood and leveraged. These changes offer opportunities for positive transformation and innovation, rather than fear and despair. Listen in to catch Chris' insights and tools to help you navigate and thrive in the changing world.

Here’s what we talked with Chris about: 

- How history can help put rapid changes around us into context

- How executives and managers can make sense of the multiple layers of geo-political, technological, and economic changes during their digital transformation journey

- How to apply "megatrend" thinking to the current changes happening in a digital transformation

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On this podcast, Brad Hairston speaks with Miguel Carrasco, Global Public Sector Lead at BCG X, who explains how the technology function of the future will look and act nothing like the tech function of today.

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Here’s what we talked with Miguel about: 

*How and why BCG X came into existence

*Succeeding with cross-functional teams

*Accelerating tech modernization

*Reimagining the tech talent strategy and freeing up scarce tech talent through automation and partnerships

*Helping the business thrive in a world of greater regulation and risk

*Utilizing GenAI in the public sector

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Article referenced in this podcast: https://www.bcg.com/publications/2023/dawn-of-new-era-of-technology-function

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In this episode, host Michael Marchuk talks with Elizabeth Altman and Christoph Riedl about their Brookings Institute report which explores how workforce ecosystems, which are networks of people and organizations that collaborate to achieve a shared outcome, are changing the nature of work and management. It also examines how AI, which is a broad term for technologies that can perform tasks that normally require human intelligence, is becoming a natural part of the workforce ecosystem.

Here’s what we talked with Liz and Chris about: 

- How AI can create a "flatter" organizational structure

- Why employees might soon be working for an AI boss

- What metrics could be used to measure the work output from humans and digital workers

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On this podcast, Brad Hairston talks with Namita Pande, Director, Digital Innovation and Strategy – R&D at Pfizer, who shares the incredibly successful Pfizer automation journey and how it has impacted her career.

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Here’s what we talked with Namita about: 

*The automation journey at Pfizer

*How intelligent automation helped get Pfizer’s COVID vaccine out the door

*The intelligent skills added to Pfizer’s digital workers

*How automation has been internally marketed across Pfizer

*The role of executive leadership in focusing the organization on automation

*Pfizer’s exploration of process mining

*How intelligent automation impacted Namita’s career path

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