On this episode, Brad Hairston talks with James Duez, CEO and co-founder of Rainbird Technologies, who explains how intelligent automation is helping companies address fraud much more effectively.

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Here’s what we talked with James about: 

* Which types of fraudulent behavior have seen an increase

* What the fraud investigation process looks like in most companies today

* How employees and customers are impacted by fraud

* How current technology comes up short in the battle against fraud

* How Rainbird deals with new fraudulent schemes that arise frequently

* How Blue Prism and Rainbird combine to provide a more end-to-end intelligent automation solution against fraud

* How intelligent automation affects the compliance function

* What fraud investigation will look like in the future

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Unlocking Enterprise Efficiencies by Rethinking Work

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Startups often have an advantage against industry incumbents. They are able to think differently about the outcomes they're trying to achieve and start with a fresh look on how they can create value.

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The zero-based design principles that partners Rohit Panikkar and Sai Tunuguntla describe in this episode will show how established organizations can take this fresh-look approach and develop impactful ways of reimagining work just like a startup. You'll be inspired to start the zero-based design journey after hearing how the experts describe its transformational value!

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Here’s what we talked with Rohit and Sai about: 

* How zero-based design fundamentals really work

* How culture changes in a zero-based design organization

* What established organizations can do right now to start their zero-based design transformation

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ENCORE REPLAY

Sustainable digital transformation involves much more than a plan to implement new technology.

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Michael Marchuk talks with Rob Maguire, a partner at Baringa, about the need to support the employees during times of change, but also about how leadership affects the entire culture of the organization. This culture tone is set by the most senior management that influences not only the management team and the companies employees, but also the customers who interact with the people and digital workers within the organization.

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Here’s what we talked with Rob about:

* Building a sustainable digital transformation culture

* The implications for leaders who are driving digital transformation

* Managing digital workers and human workers as part of the broader workforce team

* How to increase the success of a digital transformation program through positive workplace culture

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Understanding BCG's Bionic Company Framework 

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In this episode, Michael Marchuk talks with Abhi Kodey, Managing Director and Partner with Boston Consulting Group (BCG), about BCG's Bionic Company framework that describes how companies in multiple industries are combining the strengths of humans and technology to create more adaptive and resilient organizations. Using this framework, companies are building successful and far-reaching digital transformations to reposition their competitive capabilities for a bionic future.  

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While many of the elements of bionic companies are well known, such as artificial intelligence, digital talent, and platform-based software and services, the formula for putting them all together is neither immediately evident nor easy to implement. Abhi explains these concepts and puts it all together in this podcast. 

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Here’s what we talked with Abhi about:

*The impact on people and the organization when building a bionic company

*How business outcomes shape the direction of digital transformation

*Why intelligent automation is an important part of the bionic company

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Learn how three exciting technologies intersect to drive the Telecom business forward

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What are the challenges and complexities of rolling out 5G? How is drone technology working along side Intelligent Automation and a digital workforce to address these challenges? 

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In this episode, Bill Rubino, Sr. Director of Telco Industry Marketing at Blue Prism speaks with James Harrison, Founder and CEO of Inspection2, and Martin Stevenson, EMEA Head of Telecommunications at Blue Prism about the rollout of 5G, where it stands today and where it's going. 

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Here’s what we talked with James and Martin about: 

* The challenges that telcos are facing 

* How a digital twin of cell towers can yield cost savings and revenue potential for telcos  

* The importance of Intelligent Automation in the rollout of 5G 

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On this podcast, Brad Hairston talks with Kevin Smilie, Managing Director at the global advisory Alvarez & Marsal, who explains how companies can avoid becoming stagnant with their intelligent automation capability and make utilization of the digital workforce part of their DNA.

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Here’s what we talked with Kevin about: 

* The current trend in intelligent automation adoption and expansion

* Root causes of organizations failing to scale their intelligent automation solution across the enterprise

* The impact of the Center of Excellence on intelligent automation adoption and expansion

* Keys to reversing the stalemate in intelligent automation and changing the way it is viewed/utilized

* How a company effectively makes intelligent automation a core competency   

* What re-skilling and up-skilling human workers entails  

* The importance of managing change well at the leadership level

* Behaviors that hinder leaders from taking risks  

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As retailers prepare for the new era of ‘never normal’, many are accelerating the transformation of their operating models and resourcing in order to stay competitive. A cornerstone of many of these programs is RPA and Intelligent automation, but as organizations expand their plans – how can they avoid common mistakes that stall or derail these projects?

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On this episode, Blue Prism’s Peter Conquest talks to Alec Sutherland about his time heading up intelligent automation programs at consultancies, vendors and British Retailer, John Lewis Partnership, and how he avoided common mistakes when deploying RPA and intelligent automation. Alec, who now is a Director of Customer Success at Blue Prism, shares detailed insight into how he ran automation programs and gives helpful advice for organizations accelerating their transformation programs.  

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In this episode you’ll find out:

* The potential pitfalls that occur in automation programs and how to overcome them

* Common mistakes RPA mistakes in retail

* Why it’s important to take a strategic view of automation planning

* How retailers are accelerating transformation programs

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While the global pandemic has accelerated interest in automation, it has also proven to accelerate interest in cloud-based automation. 

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On this episode, Blue Prism’s Brad Hairston talks with Purna Doddapaneni, the head of Bain & Company’s Automation Center of Excellence, who explains how companies are showing a strong openness to Intelligent Automation in the cloud and how this trend may not subside any time soon. 

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Here’s what we talked with Purna about: 

* How the pandemic has made the cloud more “normal” for the enterprise 

* The likelihood of companies backsliding to on-prem once the pandemic subsides 

* The different ways cloud-based automation can be configured 

* The primary reasons companies take interest in cloud-based automation 

* How intelligent automation (RPA + intelligent skills) relates to the cloud 

* Purna’s experience with building out SaaS offerings, specifically RPA as a service 

* Market demand for digital workers sourced through a SaaS model 

* How the private equity sector views the cloud 

* The outlook for cloud-based consumption of digital workers and AI  

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Robotic Process Automation has quickly evolved into the era of Intelligent Automation, where digital workers are augmented with intelligent skills powered by AI services to enable the automation of business processes with increasing complexity. The excitement in what lies ahead for RPA is building.

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On this episode, Brad Hairston talks with Dr. Lou Bachenheimer, Solution Architecture Team Lead at Blue Prism, who explains what Autonomous Automation is all about.

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Here’s what we talked with Lou about: 

* The era of Intelligent Automation and the pace at which companies are embracing AI skills

* What the next phase in the evolution of RPA, Autonomous Automation, entails

* What the end-to-end automation lifecycle looks like in a world of Autonomous Automation

* What self-healing robots and self-learning robots are all about

* Why Autonomous Automation is important/necessary

* Blue Prism’s approach to enabling Autonomous Automation

* Why Blue Prism has chosen a best-of-breed versus build-it-yourself approach for Autonomous Automation

* Why reimagining/redesigning work matters so much in the migration to Autonomous Automation 

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Robotic Process Automation has become quite pervasive across many industries; however, many organizations have failed to make automation a fundamental part of the corporate strategy. 

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On this episode of the podcast, Blue Prism’s Brad Hairston talks with Michael Heric, the automation capability global leader for Bain & Company, who explains how companies can elevate their automation agenda and get significantly more value from the digital workforce.

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Here’s what we talked with Michael about:

* What is the state of the union of the digital workforce in the market?

* How is the COVID-19 pandemic driving automation initiatives?

* What are some of the reasons that many companies have failed to scale their digital workforce?

* How many companies link automation via the digital workforce to their corporate transformation goals?

* How can organizations that have stalled out and are not effectively scaling their digital workforce get on the right track?

* How important is C-level sponsorship to the long-term success of the digital workforce?

* How do you make sure that companies who have invested in the digital workforce get the full value from it?

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