Transform NOW

On this podcast, Brad Hairston talks with Eric Maloney, Digital Transformation Specialist at Axis Group, who explains how the combination of decision intelligence and automation is a game-changer.

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Here’s what we talked with Eric about:

* Decision intelligence defined

* How this area has evolved in recent years

* Where decision intelligence intersects with the world of RPA and intelligent automation

* Specific ways digital workers can help companies bolster their decision intelligence capability

* Insights produced by decision intelligence applications that would highly benefit from near real-time responses

* Where the combination of decision intelligence and automation will go in the future

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Unlocking New Opportunities

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As the way we work changes, employees are looking for new ways to add to their capabilities and change the way they approach work. Companies and public sector organizations are adopting automation to improve their efficiencies and enhance their customer's experiences. However, these same organizations are struggling to find employees who understand how to lead and get the most out of an automation program. Michael Marchuk talked with Lora Bucis from SAIT about how their program to reskill professionals looking to enhance their capabilities helps unlock new opportunities within their current employer, but also potential to change their role with a new job locally or globally.

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Here’s what we talked with Lora about:

* The skills that employees need are changing quickly and how those new skills can be applied to satisfy the growing demand

* Opportunities to engage in meaningful work within an automation program expand beyond the local economy

* How higher-education institutions are addressing the reskilling that industry is clamoring for

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The Future of Low-Power, High-Impact AI

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Artificial Intelligence (AI) can offer organizations greater insights and more accurate decisions based on data. Michael Marchuk spoke with Rob Telson of BrainChip about the future of AI at the edge, not reliant on the cloud or high-powered data center infrastructure to support AI analysis and decisioning and how organizations will see their own operations impacted by this new technology.

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Here’s what we talked with Rob about:

* Why organizations need AI at the edge or embedded into IoT devices

* How AI at the edge is different than traditional data-center or cloud-based AI

* What to expect from devices that are AI-enabled as they are introduced into corporate and public organizations

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Put Innovation and IA at the Heart of Digital Transformation

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Rachel Swindells, Intelligent Automation Capability Lead at ASB Bank, talks through how their approach to automation has evolved alongside the technology, how they've handled challenges arising from the pandemic, and how intelligent automation has helped them achieve their transformation goals. ASB Bank is one of New Zealand's leading financial services providers offering current accounts, loans and mortgages, savings and investments, foreign exchange, insurance and commercial services. Their intelligent automation program has been running for three years and reaches into most functions within the organization.

According to Swindells, the impact varies across each of the business units. Some of them are working hand in hand with robots on a daily basis while others are heavily reliant on them to complete their daily work, and then on the far spectrum you've got those who appreciate the help and support but can afford for their back log to build up a little bit if they need to pivot their workforce elsewhere.

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Here’s what we talked with Rachel about:

* How they have dealt with challenges from the pandemic and how they're putting innovation and intelligent automation at the heart of their RPA program

* Use cases and how the automation team is using its technology to better support bank staff and customers

* How to enable employees through intelligent automation

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On this podcast, Brad Hairston talks with John Rossman, former Amazon executive and author, who explains how companies can emulate Amazon's leadership principles and be boldly disruptive.

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Here’s what we talked with John about:

* John’s role at Amazon and what inspired him to write The Amazon Way

* Which Amazon leadership principles are the most relevant to today’s current business environment

* How companies should approach workforce transformation

* Amazon’s “Mechanical Turk” and its relevance to where things are going with automation

* What’s driving “the great resignation” and how to retain the best employees

* The secret behind AWS’ success and its importance to Amazon overall

* Whether or not organizations are taking advantage of AI skills aggressively enough

* What it takes to be a disruptor like Amazon

* The two words that embody digital transformation

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On this podcast, Brad Hairston talks with Pascal Gautheron of Bain & Company to get his thoughts and predictions on the coming era of digital transformation.

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Here’s what we talked with Pascal about:

* How important it has become to the C-Suite to re-evaluate the “future of work” for their organizations

* How most C-Suite executives view intelligent automation and how that needs to change

* How companies are adding AI to their automation capability

* Where AI will have the biggest impact for most companies

* Which industries will lead the way in intelligent automation going forward

* Which company leaders will play the biggest role in digital transformation

* What is required of companies in transformation to reinvent/reimagine work across the enterprise

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Going Big at Citizens Bank

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In this episode, Michael Marchuk chats with Dominic Williamson about the impact of automation at Citizens Bank. Dominic also outlines the approach he's taken to ensure that the organization is ready to scale and improve on existing automations.

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Here’s what we talked with Dominic about:

* How automating one process resulted in a 10x improvement

* Why continuous improvement is critical in automation

* How multiple technologies can combine for synergy in automation results

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On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers.

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Here’s what we talked with Brett and Satish about:

* Why contact centers are now the single greatest target for fraud

* How the existing ways of establishing trusted identity fall short

* Journey’s innovative use of Zero Knowledge and Zero Trust

* How Journey benefits the contact center

* Use cases that demonstrate how Journey and Blue Prism are better together

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Visit us on our socials for more RPA and IA top tips and regular updates: ​​

Learn more about contact center automation: https://bit.ly/contact-center-automation-guide

On this podcast, Brad Hairston talks with Jeff Gallino, CTO and Founder of CallMiner, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how digital workers augmented with conversation analytics can transform a contact center and improve customer experience.

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Here’s what we talked with Jeff and Satish about:

* How CallMiner works and where AI and Machine Learning play a role in the platform

* How CallMiner addresses a big front office issue consistently seen in the industry

* Specific verticals or industries that are a great fit for intelligent automation + conversation analytics

* How CallMiner has evolved as a result of the pandemic and industry trends such as contact centers shifting to the cloud

* Use case examples that demonstrate how CallMiner and Blue Prism are better together

* How CallMiner helps internal functions such as Marketing and Product Management

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Visit us on our socials for more RPA and IA top tips and regular updates: ​​

Learn more about contact center automation: https://bit.ly/contact-center-automation-guide

On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward.

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Here’s what we talked with Cam and Satish about:

* Why the contact center become such a key priority for many organizations these days

* The biggest challenges facing contact centers

* How Blue Prism and Genesys combine to address these challenges

* The top benefits that companies realize from using intelligent automation in the contact center

* Use cases involving Blue Prism and Genesys working in tandem

* How the contact center will evolve in the future

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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Visit us on our socials for more RPA and IA top tips and regular updates: ​​

Learn more about contact center automation: https://bit.ly/contact-center-automation-guide