In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee empowerment, engagement, and morale. This 30-minute Practice Management Nugget will give you practice information on: 

What makes a satisfied patient;
How to build a world-class service culture;
How to engage and transform frontline and management staff.

Brian Lee & Bruce Lee
Custom Learning Solutions Group Ltd.
Email: brian@customlearning.com
Email: bruce@customlearning.com
Website: http://customlearning.com
 
Download the Learning Resource Guide
For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/transform-patient-experience/

Transform Your Patient Experience

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

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Are you a new clinic owner and wondering if social media marketing is for you? Maybe you have been dabbling into social media marketing but now you are feeling overwhelmed? Or, maybe you have an established social media presence but you want to learn new ways to get social media engagement. In this Episode #109 of the Practice Management Nuggets Podcast For Your Healthcare Practice, guest expert Kayla Das of Evaspare Inc. provides 5 strategies for writing engaging social media posts for your practice! Welcome to Practice Management Nuggets podcast, practical practice management, and privacy tips to help you start, grow, and improve your healthcare practice. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.Live

5 Strategies for Writing Engaging Social Media Posts for your Practice with Guest Expert Kayla Das

Do you feel that you are “unlucky” when making hiring decisions? Have you ever hired someone and then within a few days realized that this isn’t the right fit? Would you like to avoid common hiring mistakes? Would you like some tips on how to improve your hiring process? Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions. Today we're going to talk with Nelson Scott, who is an expert in hiring employees and a coach for managers who need to better be prepared to manage employees.  Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI). Welcome to the Practice Management Nuggets podcast with practical practice management and privacy compliance tips to help you start, grow, and improve your healthcare practice in Canada. If you are a clinic manager, team lead, healthcare provider or practice owner, these practical tips will save you time and money. My name is Jean L. Eaton, your Practice Management Mentor, and your Practical Privacy Coach with Information Managers. I help you manage the pink elephant in the room! See all the show notes at https://PracticeManagementNuggets.Live

Interview Right to Hire Right

How To Include Cybersecurity In Your Privacy Impact Assessment Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years. Remote working and using cloud hosted services forced healthcare practices to change, or at least re-examine, their cybersecurity practices and protocols. According to CyberEdge’s Cyberthreat Defense Report, 85% of organizations suffered from a successful cyberattack in 2021. A privacy impact assessment (PIA) is an important tool to help understand the risks to patient health information and your healthcare business. Does Your PIA Include Cybersecurity Risks and Mitigation Plan? You should review your PIA regularly, at least annually, and update your risk mitigation plans when there is a change in your administrative, technical, or physical practices. You also need to consider that the threat environment external to your business, like the increasing risk of cybersecurity vulnerabilities, can damage your business. In this Episode #107 of the Practice Management Nuggets Podcast, Jean L. Eaton, Practical Privacy Coach with Information Managers shows us how to include cybersecurity risks in your PIA. #BeCyberSmart #PrivacyImpactAssessment #PIA #HIA #PHIPA See all the show notes and links on our website! https://PracticeManagementNuggets.Live

Cybersecurity In Your Privacy Impact Assessment

Have you ever said, If only  our referral backlog was caught up, our incoming faxes were sorted, our billing team was more confident someone could help with the incoming phone calls during our busiest hours or lunch hour  then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice. Today my guest expert is Kyle Sherritt of Sherritt Services, and he will show us how a virtual medical office administration service can improve the bottom line of your healthcare practice and improve the patient experience. See all the show notes at PracticeManagementNuggets.Live/virtual-medical-office-administration/

How Virtual Office Medical Administration Services Can Help Your Healthcare Practice

Have you ever had an employee who has made a mistake and now you’re scrambling about what to do next? Your business needs a set of reasonable rules and guidelines for employees to follow. This helps to create a safe and respectful workplace and protect the privacy rights of your patients and employees. Your healthcare practice should have a written policy and procedure to guide you in your response to a privacy and security incident. Sometimes, our employees have been directly involved in the incident. For example:  Petty theft (personal gain) Snooping in patient or employee records (disregarding policies) Faxing a report to the wrong recipient (carelessness) Using patient or employee information to cause harm (malice)  When employees and healthcare providers fail to meet our expectations sanctions or discipline may be appropriate. In this episode #105 of the Practice Management Nuggets Podcast, guest human resources expert Stacey Messner, Leader in HR gives practical advice to clinic managers and privacy officers to navigate difficult conversations after an employee makes a mistake, addressing employee performance improvement and workplace restoration practices. Show Notes 00:00   Welcome 01:00   Introduction Stacey Messner, Leader In HR StaceyMessner.com 05:29   Stacey Messner’s #1 Tip for Healthcare Providers and Clinic Managers about managing human resources. 06:37   Scenario: Privacy incident in Ontario using workplace restoration Office of the Information and Privacy Commissioner (IPC), PHIPA Decision 163. 20221-10-19.  https://decisions.ipc.on.ca/ipc-cipvp/phipa/en/item/515275/index.do 10:09   Workplace restoration is about trust 14:39   Scenario: Looking at patient records 17:36   HR Checklist 19:16   What happened from their perspective? Being a better listener 26:37   Other scenarios 33:29   Consequences – Practice Management Success Tips 34:21   Get Stacey Messner Listen Differently Tip Sheet at https://StaceyMessner.com   See all the show notes: https://PracticeManagementNuggets.Live

Transform Your Patient Experience

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