Interested in being a guest? Email us at [email protected]

Imagine a world where your call to customer service is not just met with efficiency but with delight—a conversation you might even look forward to. In our latest episode, we sit down with Sharpen's visionary CEO, Charlie, who is on a quest to turn this dream into reality for contact centers around the globe. We're talking a seismic shift from dreaded interactions to truly enjoyable exchanges, transforming both the customer experience and the bottom line.

Charlie takes us on a deep exploration of the role AI is playing in this transformation. He outlines the ways Sharpen is harnessing the power of AI to improve customer service, from chatbots that tackle the easy questions to intelligent customer-agent routing and tools that boost agent effectiveness. But it's not just about the tech; Charlie shares how a culture that cherishes customer feedback is vital to driving product development forward. It's a fascinating look at how the right combination of technology and culture can elevate the entire customer interaction landscape.

And what about the agents at the heart of it all? We address the empowering impact of Sharpen's user-friendly tools and how they're slashing attrition rates in an industry notorious for burnout. Join us to hear success stories from the likes of credit unions to the Dallas Mavericks, illustrating just how powerful personalized customer interactions can be when agents are viewed as invaluable, not expendable. There's a revolution happening in the contact center industry, and after this conversation, you'll see exactly why Sharpen is leading the charge.

Support the show

More at https://linktr.ee/EvanKirstel