Toni Land interviews Jarvis T. Gray, the Founder & CEO of The Quality Coaching Co.

As a Healthcare Quality & Process expert, Executive Coach, and Podcast Host, he is passionate about making our healthcare systems more efficient and streamlined. Today’s healthcare executives are overwhelmed and their attention is being pulled in many different directions that systems and processes can often be the last thing on their long list of things ‘to-do’. Jarvis Shares easy ways we can think about this space differently, and how this investment will pay ten folds in the future.

Welcome to the first episode of Transforming Experiences. In this inaugural episode where we get to know our three co-hosts: Kristi Roe, Toni Land, and Rich Schwartz as they discuss why experiences matter in healthcare and life sciences.

At Medallia, Kristi is Head of Healthcare Experience, Toni is Head of Clinical Experience, and Rich is Head of Life Sciences Experience. In the first session, you will hear from Dr. Saria Saccocio, the Ambulatory Chief Medical Officer at Prisma Health, as she discusses the role experience and education play in the vaccine rollout.

Welcome to Transforming Experiences in Healthcare and Life Sciences where we share what is top of mind for leaders across Healthcare and Life sciences and the decisions they are making to transform patient experiences for today and tomorrow.