Dan Scalfaro, a key stakeholder at a major healthcare provider, teamed up with Agile coach, Accenture | SolutionsIQ’s Emilia Breton, to guide his organization through their transformation. They sat down to give us insights about the process and the major challenges they encountered.

According to Scalfaro, “I thought the DevOps stuff was going to be my challenge. It wasn’t. It was the change management and the people.”

Breton and Scalfaro put the focus on the customer ahead of anything else when improving the process of onboarding new providers, changing “one heart and mind at a time.”

Accenture | SolutionsIQ’s Leslie Morse hosts at Agile2019 in Washington, D.C.

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