Not Another CEO Podcast

Transforming the Future of Customer Service - Dan Michaeli - Not Another CEO Podcast - Episode #10


Listen Later

How can predictable schedules, clear expectations, and a learning mindset boost company performance, strategic success, and leadership effectiveness? In this week’s episode, we dive in with the leading pioneer of unified interaction management, Dan Michaeli, Co-Founder and CEO of Glia, and explore his 12-year journey. 


Michaeli emphasizes the importance of predictable schedules and clear expectations in driving company performance and executing strategic objectives. The discussion also covers his growth as a CEO, his approach to hiring and building an executive team, and lessons learned in sales and disrupting an industry. He shares personal insights on maintaining a learning mindset, staying sane amidst challenges, and the importance of continual adaptation in business.

 

Takeaways:

  • Fostering a Learning Mindset: Embrace a mindset that prioritizes identifying and filling knowledge gaps through diverse resources. Proficiency and situational awareness in various domains can significantly enhance leadership effectiveness.
  • Leverage Immediate Application for Learning: Utilize real-time opportunities to apply newly acquired knowledge. This experiential approach reinforces learning and builds proficiency.
  • Importance of Executive Search and Hiring Power: Consistently dedicate time and effort to personally source and recruit top talent. Engaging directly with candidates as a CEO can significantly boost response rates and attract high-caliber individuals.
  • Adapting and Rebranding for Growth: Be prepared for rebranding as part of your company's evolution. Rebranding, coupled with a strategic refocus and fundraising, can catalyze significant growth and redefine market positioning..
  • Communicating and Managing Change: Use established business rhythms to introduce and manage changes. Connecting change to regular and predictable events helps in gaining team buy-in and maintaining organizational agility and clarity.


Quote of the Show:

  • “The first step is really understanding what the gaps in your knowledge are, and then it's really driving to plug those gaps as effectively as possible.” - Dan Michaeli


Links:

  • LinkedIn: https://www.linkedin.com/in/danielmichaeli
  • Website: https://www.glia.com/


Ways to Tune In:

  • Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 
  • Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 
  • Amazon Music: https://music.amazon.com/podcasts/7c6328f0-9b42-41db-8fe2-d263b4fbb261 
  • Transistor: https://podcast.notanotherceo.com/ 
  • YouTube: https://www.youtube.com/@NotAnotherCEOPodcast 
...more
View all episodesView all episodes
Download on the App Store

Not Another CEO PodcastBy Not Another CEO

  • 5
  • 5
  • 5
  • 5
  • 5

5

15 ratings


More shows like Not Another CEO Podcast

View all
The SaaS Podcast: Build, Launch & Scale Your SaaS by Omer Khan

The SaaS Podcast: Build, Launch & Scale Your SaaS

186 Listeners

The Daily by The New York Times

The Daily

111,929 Listeners

Hacks On Tap by Vox Media

Hacks On Tap

8,050 Listeners

All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

All-In with Chamath, Jason, Sacks & Friedberg

10,024 Listeners