In this episode of The Root to CISO Podcast, we sit down with Nick Bruno, CISO at SHL, to uncover how a foundation in customer service, a military upbringing, and a moment of serendipity post-9/11 launched his career in cybersecurity. Nick shares how early roles in call centers and help desks gave him a people-first mindset—something he still carries as a security leader today. We explore the importance of emotional intelligence, why relationship management is three-quarters of the job, and how his manager “volun-told” him into security work that would ultimately become his life’s passion. From startups to ColdFusion exploits, Nick gets real about burnout, time management, and how becoming a parent reshaped his workday—and his leadership approach.
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