What if everything you thought about improving team delivery was focused on the wrong problem? Sonya Siderova, founder and CEO of Nave, challenges the traditional approach of pushing people to work harder by revealing a game-changing insight: between 60-90% of delivery time is actually waiting time, not effort time.

Through her work analyzing over 100,000 workflows, Sonya demonstrates how making the invisible visible transforms team performance. She shares a powerful example where simply adding a second approver to a bottleneck process reduced delivery time by 40% without requiring overtime or additional resources. This shift in focus—from workers to the work itself—creates transparency without micromanagement and builds trust across all levels of the organization.

Sonya walks us through practical approaches for mapping workflows, structuring work around customer value, and establishing team decision frameworks that enable autonomy. She explains how aging charts can quickly identify bottlenecks during daily standups, saving teams from wasting time on status reports and focusing them on what truly matters: getting stuck work moving again.

For leaders struggling with the eternal question "when will it be done?", Sonya introduces probabilistic forecasting using Monte Carlo simulations. This approach replaces arbitrary deadlines with data-driven projections that acknowledge the inherent uncertainty in knowledge work while providing meaningful ranges for decision-making.

Whether you're a team lead trying to improve predictability, a product manager seeking to deliver customer value faster, or an executive looking to create a more transparent delivery system, this episode offers actionable insights to transform how you think about and measure work. By focusing on flow rather than force, you'll discover how to dramatically improve delivery performance while creating a healthier, more trustworthy work environment.

Listen in and learn how to stop pushing people and start pulling work through your system for remarkable results.

Connect with Sonya on LinkedIn:
https://www.linkedin.com/in/siderova/

Check out Flow Metrics Including Probabilistic Forecasting using Nave:
https://getnave.com/

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