When investing in our business, we should look at three main components: improve our marketing, how the company looks, and most importantly, how it operates. Almost every shop owner ignores a crucial part of that third component: developing internal customers. 

Today, Chuck Lafferty visits us to share his thoughts on the importance of developing our team members, why it is crucial, and the best ways of doing so. Chuck talks about his journey as a leader and the learnings he got along the way that made him realize the importance of developing employees. 

We also discuss the true meaning of servant leadership, what type of internal customers are harder to develop, the importance of having our teams under constant development, and so much more. 

In This Episode, You Will Learn:

• About Chuck and his journey and growth as a leader in the automotive industry (3:43)
• Why developing your internal customers is the best kind of investment (8:31)
• Pulling people out of production to grow the business (11:41)
• The importance of fluent communication and feedback (21:14)
• Is it possible to develop "a rock"? (26:43)

Connect with Chuck:

• LinkedIn

Let's connect:

• LinkedIn
• Facebook
• Email: [email protected]

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