In this episode, Lisa McGrath talks with guest Todd about transparency in contracting. They explore feedback's role in the trades and challenges in contractor-client relationships. A contractor-client rating system is proposed, touching on defamation and legal issues, including the Donna situation. They address both contractors' and clients' concerns, review Todd's work, and discuss Lisa's personal experience with him, covering payments and transparency. Industry conflicts, news coverage, and city investigations are also examined. The episode wraps up with final thoughts on Todd, a preview of upcoming episodes, and a cease and desist from Todd's lawyer regarding Donna's actions.

(0:21) Introduction, guest Todd, and transparency in contracting

(2:27) Importance of feedback and criticism in the trades

(3:21) Challenges with clients and contractor-client relations

(4:03) Proposal for a contractor-client rating system

(5:54) Addressing defamation, legal issues, and the Donna situation

(8:29) Issues faced by both contractors and clients

(10:04) Reviewing Todd's work, client feedback, and Lisa's critique

(14:27) Lisa's personal experience with Todd

(18:12) Payments, operational improvements, and transparency

(19:21) Final thoughts on Todd's work and transparency

(21:49) Industry conflicts and broader issues

(22:13) News coverage and city investigations

(23:25) Final remarks on Todd and future plans

(24:32) Mention of upcoming "Hard Hats and Hard Truth" episode

(24:48) Cease and desist from Todd's lawyer

(25:02) Donna's actions, character, and both parties' concerns

(26:16) Ending remarks and sign-off