Travel Agent Takeaways

In this final Travel Agent Takeaways' episode of Season 5, Charlie speaks to Rockefeller Center's Minji Kim who provides an overview of one of New York City's most iconic attractions.

Minji explains how the Midtown Manhattan destination combines observation decks, dining, shopping, entertainment and cultural experiences within a single campus. 

She highlights key attractions including Top of the Rock, the famous ice skating rink, the Rockefeller Center Christmas Tree and newer experiences such as the Beam Sky Lift, while noting the precinct hosts year round events, activations, rooftop experiences and public art. 

Minji also shares booking advice and insider tips, and encourages visitors to take the guided Rockefeller Center tour to discover the site's history, architecture and artwork.

Stay tuned until the end for travel advisor rates and local support through a local Australian representative.

Have you visited the Rockefeller Centre? What was your favourite experience?

Resources:
Website: rockefellercenter.com
Minji Kim, Sales Manager - Asia Pacific: [email protected]
Caroline Potts, Local Representative @ GTI Tourism: [email protected] 

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

This episode of Travel Agent Takeaways explores the Armstrong Collective's two luxury rail brands, Rocky Mountaineer in Canada and Canyon Spirit in the USA.

BDM Hannah Taylor outlines the unique onboard experiences, scenery and target markets for each rail brand, highlighting Rocky Mountaineer's iconic Canadian Rockies routes and Canyon Spirit's adventure-focused itineraries through Colorado and Utah. 

The discussion also covers the growing popularity of luxury rail travel, the benefits of booking early, what's new for 2027, popular itineraries, upcoming product changes, and the training and support available for travel agents.

Hannah also shares some personal highlights from her time on board.

Have you experienced Rocky Mountaineer or Canyon Spirit? What special moments stood out for you?

Resources:
Rocky Mountaineer TRACKS training: rockymountaineertracks.com
Canyon Spirit TRACKS training: canyonspirittracks.com
Agent Portal: RM Portal
Res team (based in Canada):
Phone 1800 821 531 or email [email protected]

AU/NZ Team:

• Tony Soden, Director of Sales AU/NZ: [email protected]
• Hannah Taylor, BDM VIC/TAS/NZ: [email protected]
• Christine Gardiner, BDM NSW/ACT/WA: [email protected]
• James Bird, BDM QLD/NT/SA: [email protected] (Starting 20th July)

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

This episode of Travel Agent Takeaways highlights why the Kingdom of Tonga stands out as one of the South Pacific's most authentic and unique destinations. 

Tonga Tourism representative Richard Skewes explains why Tonga is best suited to travellers seeking genuine cultural experiences, adventure, nature and wildlife.

He outlines the different island groups, how many days are needed to explore the multiple islands, and stresses the importance of matching travellers to the right itinerary and season, particularly for whale-swimming between July and October. 

The discussion also covers Tonga's unique history as the only Pacific nation never colonised, its rich Polynesian heritage, and the warmth of its people, with Richard concluding that the country's authentic culture and personal connections are what leave the biggest impression on visitors.

Kingdom of Tonga Resources
Website: tongatourism.travel
Tonga Training: tongatourism.travel/training-module
Richard's email: [email protected]
Richard's LinkedIn: linkedin.com/in/richardskewes

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

In this episode of Travel Agent Takeaways, Jessica Cory from the Vanuatu Tourism Office is back to share the latest destination updates as well as the new Vanuatu Specialist Program: Welkam Vanuatu.

Hear about the destination’s strong recovery and growth, including increased visitor numbers, the reopening of major hotels after the 2024 earthquake, new flight connections, and the return of Air Vanuatu’s booking platform. 

Jess highlights Vanuatu’s appeal to a wide range of travellers, from couples and families to adventure seekers, divers, and honeymooners, with cultural experiences becoming increasingly popular among Australian and New Zealand visitors. 

She recommends multi-island itineraries to fully experience the country’s diversity, discusses new air access that makes short breaks easier than ever, and introduces the newly launched “Welkam Vanuatu” travel advisor training platform. 

Jess also challenges the perception that Vanuatu is only a cruise destination, encouraging travellers to return and explore its 83 islands, unique culture, and varied experiences beyond a brief port stop. 

Have you been to Vanuatu? What did you love about it?

Vanuatu Tourism Office Resources
Welkam Vanuatu Specialist Program: welkamvanuatu.travel
Vanuatu Website: vanuatu.travel
Jess' Email: [email protected]
Jessica Cory LinkedIn: linkedin.com/in/jessica-cory-86431858

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

This episode of Travel Agent Takeaways features AmaWaterways reservations consultant Bridget Pawley, who shares insights from her 30-year travel industry career and explains in her experience, what river cruisers, or potential river cruisers, are really looking for.

Bridget discusses the rise of younger and multi-generational travellers, how advisors can identify clients suited to river cruising, and ways to communicate the value of an all-inclusive river cruise experience. 

Bridget also reflects on her own AmaWaterways cruise, highlighting the onboard service, atmosphere, and high levels of repeat business that keep guests returning. 

AmaWaterways Resources:
AU Website: amawaterways.com/au
NZ Website: amawaterways.com/nz
Travel Advisor Portal: amawaterways.au/agent-login
Contact: [email protected]
Reservations: [email protected]
AU: 1800 867 126 / NZ: 0800 005 636

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

In this episode of the Travel Agent Takeaways podcast, Charlie chats to Visit Park City's Megan Underwood about what makes the destination a favourite winter escape for Aussies and Kiwis.

Megan highlights Park City’s two major ski resorts, Park City Mountain Resort - the largest ski resort in the United States and part of the Epic Pass network, and Deer Valley Resort - the luxury ski-only resort on the Ikon Pass,that recently doubled in size. 

Megan also explains Park City’s easy access from Salt Lake City, its Olympic legacy and the 2034 Winter Olympics, family-friendly atmosphere, extensive dining scene, shopping, nightlife, and range of off-slope activities including snowmobiling, tubing, snowshoeing, sleigh rides and live sports. 

The episode also covers how long to stay and travel trade resources available through Visit Park City and its Australian representation team. 

Park City Resources:
Website: visitparkcity.com
Trade Page: visitparkcity.com/travel-professionals
Megan's Email: [email protected]
Megan's LinkedIn
GTI Tourism Contact: [email protected] 

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

In this episode of Travel Agent Takeaways, Charlie catches up with Simran Mediratta, the local AU/NZ representative for the Las Vegas Convention and Visitors Authority. 

Sim shares details of Qantas’ new seasonal nonstop service between Sydney and Las Vegas, as well a general destination update.

The discussion highlights how Las Vegas has evolved into a destination for families, couples, luxury travellers and sports fans, with major drawcards including Formula One Las Vegas Grand Prix, UFC and the NRL.

Sim also outlines upcoming developments such as the new Hard Rock Las Vegas, the continued expansion of Sphere, and a new hotel from Lisa Vanderpump. 

The episode also includes some practical budgeting tips, top dining options, lesser-known attractions, as well as how to get around including the Las Vegas Monorail and Vegas Loop. 

Las Vegas Resources:
Website: visitlasvegas.com
Free Things To Do: visitlasvegas.com/experience/post/free-things-to-do-in-las-vegas
Restaurants & Nightlife: visitlasvegas.com/restaurants-and-nightlife
Travel Trade: visitlasvegas.com/travel-professionals
Local AU/NZ Contact: [email protected]
Sim's LinkedIn: linkedin.com/in/simran-mediratta-741a77121

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

This episode of Travel Agent Takeaways previews Albatross Tours’ Summer 2027 European touring program with Harry Sargant from Albatross Tours.

Charlie chats with Albatross Tours' National Sales Manager, Harry Sargant, covering the company’s signature way to tour "The Albatross Way", with smaller groups, longer stays, character-filled accommodation and included excursions designed specifically for Australian and New Zealand travellers. 

Harry outlines three new France itineraries, new standalone Greece and Türkiye tours, updates to the Best of British itinerary, and a special St Patrick’s Day departure in Ireland. 

The discussion also covers the typical Albatross guest, early bird savings and loyalty discounts, booking tools and training for travel advisors, and a special Harry-themed incentive giving selected agents the chance to win an exciting prize!

Albatross Tours Resources:
Website: albatrosstours.com.au / albatrosstours.co.nz
Trade Website: albatrosstours.com.au/travel-trade
Brochures: albatrosstours.com.au/brochures
CATO Touring Academy: cato.travel/touring-academy
Contact: [email protected]
AU Reservations: 1300 135 015
NZ Reservations: 0800 446 232

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

In this episode of Travel Agent Takeaways, Charlie chats to Lexie from Brand USA about the broad, growing appeal of sports tourism in the United States. Highlighting major events such as the FIFA World Cup, NFL games, and the upcoming Los Angeles Olympics, alongside increasing interest from Australian and New Zealand travellers. 

Learn how these events can anchor or enhance travel itineraries, with tips on planning ahead, securing tickets, and using trusted booking partners. 

The discussion also covers the accessibility of regular season games and the wide variety of experiences available beyond game day, including stadium tours, museums, as well as opportunities to play and participate.

To learn more about sports in the USA, tune into the monthly America the Beautiful Game Webinar Series.

Brand USA Resources
https://linktr.ee/brandusa_aunz
Trade Website: traveltrade.visittheusa.com.au
USA Discovery Program: usadiscoveryprogram.com.au
Lexie's LinkedIn: linkedin.com/in/lexie-miliatis
Contact: Lexie Miliatis, [email protected] 

America the Beautiful Game Webinar Series

FIFA World Cup Destinations
Tuesday 5th May @ 8:30am & 12pm AEST

Inside the Kentucky Derby
Tuesday 2nd June @ 8:30am & 12pm AEST

Ski, Snow & Sports in Colorado
Tuesday 30th June @ 8:30am & 12pm AEST

The Miami Grand Prix
Tuesday 4th August @ 8:30am & 12pm AEST

New York's Beating Heart Of Sports
Tuesday 15th September @ 8:30am & 12pm AEST

Surfing and more in Hawai’i
Tuesday 13th October @ 8:30am & 12pm AEST

The Houston Rodeo
Tuesday 10th November @ 8:30am & 12pm AEST

LA's Sports Scene
Tuesday 1st December @ 8:30am & 12pm AEST

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars

Jump on board with the growing popularity of small group tours, with Pete Rawley & Ingrid Berthelsen from Evolution Travel Collective. Learn how the sector has expanded beyond its traditional “adventure travel” roots to appeal to a wider and more affluent audience. 

This discussion covers how smaller groups, slower-paced itineraries, and higher comfort levels are attracting new travellers, while also offering practical advice for travel agents on matching clients to the right tours by focusing on travel style, expectations, and desired experiences. 

The conversation also highlights how to position small group tours to independent travellers.

Do you love selling and travelling with small group tours? We'd love to hear from you!

Evolution Travel Collective (ETC)
Website: evolutiontc.com.au
ETC Partners: evolutiontc.com.au/our-partners
ETC Team: evolutiontc.com.au/our-team
Agent Facebook Group: facebook.com/groups/evolutiontravelcollective
Ingrid's LinkedIn: linkedin.com/in/ingrid-berthelsen-b34b5487
Pete's LinkedIn: linkedin.com/in/pete-rawley-88909715

CATO Touring Academy: cato.travel/touring-academy

Thanks so much for listening! 
I love hearing from travel people, so feel free to reach out. 
If you have any requests let me know and I'll try to get them on.
Cheers, Charlie

Connect with Charlie Trevena
Founder & Host | Travel Agent Takeaways Podcast & Destination Webinars
Charlie's Email: [email protected]
Charlie Trevena LinkedIn: linkedin.com/in/charlietrevena
Destination Webinars' Library: destinationwebinars.com.au/webinar-library
Destination Webinars' LinkedIn: linkedin.com/company/destination-webinars/ 
Destination Webinars' Facebook: facebook.com/destinationwebinars