Let's face it... communication is everything. In all aspects of our lives, the ability for us to effectively communicate with each other generally gives us the wonderful ability to set expectations and to work toward conflict resolution. In the world of "travel," it becomes even more important. We all work in a strange environment in which the different cogs in our business all seem to work independently of each other. Communication has never been more important. Unfortunately, it also seems to be seriously lacking between the different parts of our business. In today's episode we candidly discuss just how important communication is in travel and why it seems to be so lacking in our industry.