Mike McCormick, Executive Director and COO for GBTA, sets the stage highlighting the current state of the industry and discussing what we hear from GBTA members when it comes to duty of care. Next up, Mike Koetting, Executive Vice President of Supplier and TMC Services for SAP Concur, touches on the implications of booking behavior when it comes to keeping travelers safe. Finally, Erin Wilk, Global Security Travel Safety Manager for Facebook, talks about best practices for building a strong travel safety program and where buyers can turn to for resources.

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